Internal Audit - Senior Staff Auditor (Hybrid)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Hanover is seeking a motivated and detail-oriented Senior Staff Auditor to join our Internal Audit Department. In this role, you will execute risk-based audit engagements, evaluate the effectiveness of internal controls, and assess operational, financial, and regulatory risks across the organization. You will partner with business leaders and stakeholders to identify opportunities for process improvement, strengthen controls, and support Hanover’s commitment to sound governance and risk management.

The ideal candidate is a collaborative and analytical professional with strong critical thinking and communication skills who thrives in a dynamic environment and is passionate about adding value through assurance and advisory services.

This is a hybrid role, requiring two days per week in our Worcester, MA office. Candidates should be based in the Greater Boston or New England area and able to travel to Worcester regularly.

At Hanover, our CARE Values—Collaboration, Accountability, Respect, and Empowerment—guide how we work and succeed together. We offer flexibility, inclusivity, and the opportunity to make a meaningful impact across the enterprise.

Discover The Hanover Difference!

This is a full-time, exempt position.

Overview: Responsible for conducting certain aspects of financial and operational audits, fraud investigations, and special projects within all functional areas of the Company and will perform audits in conjunction with the Company’s external audit firm.

In This Role, You Will:

Under the direction of the internal audit manager, the senior auditor will execute the following:

• Plan all aspects of audits, including setting scope and managing resources.
• Independently conduct all elements of an audit, including field work and work papers and audit report preparation.
• Assist management with staff assessments.
• Assists management in supervising audit teams on larger audits.
• Mentor and assist in developing team members.
• Communicate effectively with all levels of management.
• Evaluate the design and operating effectiveness of internal controls and perform risk-based testing to identify control gaps, compliance risks, and opportunities for process improvement.
• Utilize data analytics and technology-enabled audit techniques to enhance audit coverage, identify emerging risks, and support data-driven audit conclusions.

Key Measures of Success (should align with goals):

• Completion of all assigned audit work in the annual plan
• Quality of audits - Effectively supervise junior staff
• Effectively support Internal Audit management
• Effective oral and written communications with management

What You Need To Apply:

• 5+ years of internal audit, public accounting, external audit, SOX, or risk and controls experience
• Bachelor’s degree in Accounting or Finance, preferred
• CPA strongly preferred; CIA, CISA, or other relevant audit certifications considered favorably
• Graduate degree preferred
• Excellent interpersonal and communication skills (verbal and written)
• Excellent time management skills with ability to prioritize work
• Ability to work independently and perform research using a variety of technical and manual tools
• Strong analytical, critical thinking, and problem-solving skills with an inquisitive mindset and demonstrated ability to assess risk, evaluate internal controls, and identify process improvement opportunities
• Demonstrated ability to leverage data analytics throughout the audit lifecycle, including audit planning, risk assessment, control testing, substantive testing, and reporting to enhance audit effectiveness and coverage.
• Experience extracting, analyzing, and interpreting data from multiple business systems to identify trends, anomalies, control gaps, and opportunities for process improvement.
• Ability to interact and coordinate with all levels of management
• Computer literate with proficiency in Microsoft Office Suite
• Experience with data visualization and analytics tools (e.g., Alteryx, Power BI, SQL, or similar) preferred.
• Ability to travel as necessary

Key Success Factors/ Competencies:

• Analytical Thinking - Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues.
• Collaboration - Involves others to leverage additional knowledge or skills that lead to increased understanding.
• Obtains shared commitment to the improvement or success of an event or project.
• Communication for Results - Expresses concepts (e.g., business, technical and other), ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act.
• Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.
• Promotes and encourages people to speak up.
• Finance and Accounting Knowledge - Understands and applies financial and accounting principles to analyze financial results, track budgets, set pricing and rates, and report financials.
• Influencing others communicates ideas or positions in a persuasive manner that build support, agreement, or commitment.
• Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.
• Resource Management - Maximizes the impact of human, financial, technical, environmental, physical, and business resources for meeting organizational objectives.
• Plans, organize and monitor staff, work, projects, vendors, budgets, and expenses to meet organizational goals and priorities in a timely manner.
• Specifies and negotiates for critical resource needs. Articulates how resource availability affects the organization's business functions, processes and administrative procedures.
• Thoroughness - Demonstrates careful attention to detail, Keeps tasks and responsibilities clearly defined, on schedule, and error-free, carries tasks, assignments, etc., through to completion.
• Time Management - Approaches work systematically by monitoring and checking work or information and effectively managing time.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.