Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

This role is eligible for up to a $10,000 sign on bonus less applicable taxes.

PURPOSE OF THE JOB

The purpose of this job is to support Underwriters within the Service Center of Excellence through advanced account management, policy processing, and policy issuance activities. This role supports process improvement efforts, and contributes to team development through guidance, auditing, and training support. This position serves as a subject matter resource for underwriting support functions, provides exceptional customer service, and ensures Workers' Compensation and Commercial Lines policies are processed accurately, efficiently, and in accordance with company guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports Underwriters through advanced account management and policy processing activities.

• Issues new business, renewal, endorsement, cancellation, reinstatement, and policy change transactions within company guidelines.

• Processes monetary and non-monetary endorsements in accordance with underwriting authority and established procedures.

• Handles complex mid-term account management activities.Gathers and validates information for new business and renewal quoting.Ensures accuracy, organization, and maintenance of electronic policy files.Reviews policy transactions for accuracy and completeness prior to issuance.

Provides customer service to the Company’s clients.

• Assists producers via email and phone calls and works to strengthen our agency relationships.

Serves as a resource for underwriting support questions and escalates issues as appropriate.Responds to more complex inquiries from agents, brokers, insureds, and internal business partners.

Serves as a mentor/leader to Underwriting Technicians and Underwriting Assistants.

• Identifies workflow issues and recommends changes for process improvement.

• Provides guidance and training on policy processing, policy issuance, and underwriting support procedures.

• Performs quality audits on underwriting support work to ensure accuracy, compliance, and adherence to established guidelines.

• Trains co-workers on computer systems and department procedures.  Assists with onboarding and training of new and existing team members, including cross-training and reinforcement of best practices.

• Serves as a subject matter expert for underwriting support operations.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High school diploma or GED required.  

Minimum 3 years of underwriting support, insurance operations, agency, brokerage, or carrier experience required.

Four or more years of insurance industry experience preferred.

Experience supporting Commercial Lines and/or Workers' Compensation business preferred, including exposure to Property, General Liability, Commercial Auto, and Workers' Compensation coverages.

CERTIFICATES, LICENSES, REGISTRATIONS

None required. Associate in insurance (AINS), Associate in Underwriting (AU), or other relevant insurance designation preferred.

KNOWLEDGE AND SKILLS

• Working knowledge of insurance policy processing, policy issuance, and account management activities.

• Understanding of Commercial Lines and/or Workers' Compensation insurance products and coverages.

• Strong analytical, organizational, and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency with underwriting and policy administration systems.

PHYSICAL REQUIREMENTS 

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. 

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

This description is a general statement of essential job functions and responsibilities.

The position may include other duties as assigned.

#LI-KH1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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