Head of Strategic Operations & Optimisation

Job Summary

The successful role holder will be able to support and drive P&C Operations to 

• Improve operational efficiency and cost performance, and most importantly improve our Turn Around Times 
• Increase scalability and consistency of delivery in line with our global growth ambitions
• Launch  operational frameworks and governance allowing us to continually measure, adapt and improve. 
• Proven track history in successful delivery of initiatives

Key duties and responsibilities

Strategy & Operational Design

• Define and evolve the operational strategy aligned with overall business goals
• Design and implement operational frameworks, standards, and governance models
• Translate strategic priorities into practical, scalable operating models
• Ensure alignment between global strategy and regional/nearshore execution

 Frameworks, Optimisation & Performance

• Drive standardisation and optimisation of processes across functions or locations
• Establish KPIs, performance metrics, and reporting frameworks
• Identify efficiency opportunities and lead cost optimisation initiatives
• Embed a culture of continuous improvement and operational excellence

 People Leadership & Enablement

• Lead and develop a team responsible for operational design and execution
• Enable teams through clear structures, guidance, and governance
• Foster a high-performance, accountable, and collaborative culture
• Act as a strategic partner to senior stakeholders and functional leaders
• Act as local leader to drive alignment of P&C Objectives amongst the P&C Operations Community in Bucharest 

Transformation & Change

• Drive adoption of new operating models and ensure sustainable change
• Manage cross-functional initiatives to improve scalability and agility