Production Engineer - L2/L3 Application Support

At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let’s explore this exciting opportunity so that you can be part of our mission.

Scor Tech (~200 employees across the globe) provides products, services, and support to all SCOR Group worldwide. Its 2 key challenges today are to successfully implement its new Target Operating Model (TOM), to be supported by an ambitious pluri-annual internalization plan to deliver innovative products and services to its clients. 

Scor Tech organization is an Agile matricial organization relying on 4 pillars:

• Data and System Engineering, made of the following teams: Data Center of Excellence, Products and Systems Engineering and Enterprise Architecture 
• Management & Control (M&C) & Corporate Systems, made of teams supporting Crews and Transversal Functional Domains: Governance, T&D Operating Model Implementation, Security & Compliance, Financial Control, Sourcing & Vendor Management, Governance, and Processes
• Technical, made of teams dedicated to IT Operations, Network, Cloud, Workplace & Cloud Productivity Services
• Crews and Transversal Functional Domains

Crews are supported by Chapters (Software Engineering, Architecture, Data, and Operation) and both Technical and M&C teams are fully dedicated to the delivery of SCOR products, services and support. 

Under the responsibility of Manager IT Operations, Production Engineer supports the company’s strategic and operating objectives through administration, management and support of technical systems that contain its operational and decision support information. Within SCOR IT Technical / Operations Chapter, your key function will consist in:

• Contributing to maintain SCOR group's information systems in operational condition,
• Participating to the improvement of operating procedures and to the integration of new systems while respecting deadlines and technical constraints,
• Sharing and training peers on your domain of expertise.

Your role requires to be open-minded, information-sharing and problem-solving oriented, while working in a demanding environment with various stakeholders, in Technical department but also in Functional department, in close collaboration with Squads and Solution Owners.

Candidate Success Factors

• Accountability, reliability and thoroughness are key values required from an Ops Engineer 
• Curiosity and willingness to learn from peers and past experiences
• Continuous improvement and service driven while keeping it simple

Objectives for the first year (or 2 years) 

• Deliver Product(s) on time and in budget, in collaboration with Solution Owner 
• Maintain Product(s) high level of availability and reliability

Abide to and enforce SCOR Operation and Security practices

Key duties and responsibilities

Under the responsibility of the Head of Production, your mission and tasks will be:

• Maintain, configure, deploy and plan changes for SCOR Products
• Provide technical expertise, guidance and strategic recommendations to develop a roadmap that ensures that current and planned technical solutions are compatible with business needs and strategic objectives while remaining compliant with SCOR Standards
• Troubleshoot issues and participate in multi-discipline war rooms to resolve customer incidents as an L2 or L3 expert when circumstances require it.
• Provide 24/7 on-call L2/L3 support for production applications and services on weekly rotating basis.
• Support IT Functional teams with development of processes to support business needs.
• Ensure adequate controls and reports are available to comply with regulators and global governance
• Ensure compliance with IT technical Policies and Standards

Ensure compliance and deliver evidence as required to maintain ICS controls