Associate Manager, Employee Experience, Malaysia

Health, Wealth & Career 

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. We take a rounded perspective, based on leading-edge thinking, data, analytics and software to assist clients in their efforts to attract, retain and engage talent by developing and implementing innovative and practical Organizational Design, Talent Management, Performance Management and broader Human Capital related solutions, oftentimes linking to Rewards and Change Management. We believe that businesses and organizations are only as strong as their people.

Specifically, within the Employee Experience (EX) practice, we design and administer range of organizational surveys, assessments, and apply benchmark data and advanced analytics, to develop practical insights and actions in improving organizational climate and employee experience in shaping a high-performance culture to achieve optimal return on talent investments. Type of client projects include but not limited to employee engagement, talent and leadership development, succession assessments, culture diagnostics, employee value proposition, communication, and change management. We will partner with organizations to create a high-performance employee experience that powers the organization’s ambition to change, grow and thrive amid disruption.

As a Senior/ Lead Consultant, you will work in a fast-paced environment on a variety of client projects with an opportunity for regional assignments. You will play the role of a project manager for complex projects and ensure smooth project execution from end-to-end. You will work directly with directors and executive leadership and get to interact and learn from industry leaders. Being part of the team, you can expect a rewarding career, flexible working hours, great environment and culture. 

Your primary responsibilities will include:

• Support the generation of new business as part of the broader team including research for proposal submission, preparation for pitches, to ensure effective client contracting [including identifying joint and cross sell opportunities with other business lines

• Build relationships with internal and external sources to maximize the penetration of key target accounts

• Managing multiple and complex project engagements in a way that ensures profitable revenue for WTW, associate engagement and development and high client satisfaction

• Develop project plans, drive project schedule, collaborate and coordinate across stakeholders, within and across teams to commit project goals, timelines and deliverable; track and manage action items, issues and risks 

• Apply psychometric and talent assessment tools (including Saville Assessment or equivalent) to support talent selection, development and succession decision-making

• Interpret and translate assessment outputs into practical business insights for leadership development, high-potential identification and succession planning

• Support the design and delivery of assessment-led solutions such as leadership diagnostics, potential identification frameworks and succession planning processes

• Facilitate insights development including data collection, problem structuring, research / benchmarking, and analyses in efforts to gather valuable insights that impacts organization effectiveness 

• Provide expertise in the survey process and the production of related materials to all client and support post survey deliverables including results presentation, focus groups and workshops

• Manage client relationships and networks, working day-to-day with clients as the primary contact on delivery of services 

• Develop effective written and verbal communication and client materials and presenting to mid / senior leadership

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