Instructional Design Team Performance Manager

The Role

• Team Leadership & Coaching: Provide day-to-day leadership, coaching, performance management, and professional development for a team of Instructional Designers. Conduct regular one-on-one meetings, establish performance expectations, provide timely feedback, and foster a culture of accountability, collaboration, and continuous improvement.
• Project & Resource Management: Monitor project progress, team capacity, workload distribution, and competing priorities to ensure timely delivery of learning solutions. Partner with the Instructional Design Manager to balance resources, mitigate risks, and adjust priorities as business needs evolve.
• Learning Design Quality & Improvement: Review learning solutions, provide actionable instructional design feedback, and partner with designers to implement improvements that align with established standards, quality expectations, and best practices.
• Prioritization & Resource Management: Partner with the Instructional Design Manager and other department leaders to balance priorities, capacity planning, team utilization and address competing business demands.
• Operational Support: Serve as the primary operational leader for the Instructional Design team by resolving execution issues, removing obstacles, supporting decision-making, and escalating risks when appropriate.
• Strategic Partnerships: Build strong partnerships with Learning & Knowledge leaders, operational stakeholders, project managers, subject matter experts, and business leaders to align learning initiatives with organizational priorities and performance goals.
• Process Improvement: Identify opportunities to improve team efficiency, standardize processes, enhance collaboration, and strengthen operational consistency.
• Learning Design Performance & Quality Monitoring: Track instructional design metrics, quality review outcomes, project progress, learner feedback, and stakeholder satisfaction to evaluate team effectiveness, support performance improvement, and ensure consistent delivery of high-quality learning solutions.