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07/25/2026

Client Manager, Health & Benefits

Job Description

Client & Account Management Support

 

  • Support the day-to-day management of assigned client accounts under the guidance of senior client managers

  • Build and maintain effective working relationships with client contacts, including HR and benefits teams

  • Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses

  • Assist in the preparation and delivery of client reports, presentations, and governance materials

  • Support account planning activities and help track client deliverables, timelines, and service commitments

 

 

Operational Delivery & Project Coordination

 

  • Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations

  • Assist in managing projects by tracking progress against objectives, timelines, and deliverables
  • Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate

  • Support implementation and renewal activities, including data collection, analysis, and insurer coordination

  • Help ensure service delivery aligns with agreed scope, quality standards, and internal processes

 

 

Client Experience & Retention Support

 

  • Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail

  • Support client review meetings, service updates, and feedback processes

  • Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions

  • Work collaboratively with internal teams to help resolve client issues and improve service quality

 

 

Market Awareness & Team Collaboration

 

  • Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments

  • Support senior team members with market research, benchmarking, and client insights

  • Collaborate effectively with colleagues across functions to deliver integrated client solutions

  • Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team

 

Other tasks assigned by the Company

N/a


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WTW
WTW

Where we are

We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.