Marine Broker

The Role 

Marine Broker

This is a role for the Marine business unit in South Africa – that is involved in client servicing, placement broking, post loss risk improvements & supporting the claims team by understanding the circumstances of loss incidents, determining policy response, and providing complex claims advice.

You should develop and maintain relationships with the regional marine market to enhance our market understanding and placement capabilities. You may also be encouraged to prepare broking submissions, assimilate complex information, analyze exposure data and identify appropriate solutions to meet a client’s needs.

• Broke and place our clients’ risks into the regional market in South Africa, including taking responsibility for identifying suitable markets and determining placement strategy

• Work with underwriters to develop innovative placement solutions to our clients’ problems, plugging gaps in cover and addressing unmet needs where they may arise

• Coordinate with WTW’s global marine broking teams to ensure our clients get access to the best markets wherever they may be located geographically

• Undertake complex account management and servicing, including understanding a client or prospect’s business and the key risk exposures that face their business

• Maintain and build client and cedant relationships through attendance at meetings, both in person and virtually as needed

• Ensure clients and cedants are kept informed of any market trends or developments that may influence their business or (re)insurance coverage

• Facilitate renewal of our clients’ business in a smooth and timely manner, ensuring they are kept updated of developments throughout the renewal process

• Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for our clients

• Ensure ongoing compliance with WTW guidelines and procedures to ensure the highest standards of service are maintained

• Understand and use relevant WTW systems to support and enhance service delivery

• Work with regional South Africa marine leadership to build pipelines, identify opportunities and map out areas of potential growth across the South African region 

• Work with our internal sales teams, client relationship directors and other lines of business as appropriate to convert identified opportunities 

• Support growth of our marine business across the region by delivering appropriate levels of support to retail teams and in-country BUs; educate and inform them where necessary to enhance understanding of the product, and improve the quality and consistency of service delivery across the region

• Ensure our value proposition is clearly articulated internally to increase awareness of marine as a vehicle for growth across the region

• Build relationships with other regional lines of business to increase connectivity and opportunities to cross-sell and collaborate on a multi-line basis 

• Proactively follow-up on leads to support production of marine independently where a viable opportunity is identified

• Assist with RFP and tender responses, including taking responsibility for contribution to writing and presenting of our response orally where required