Training Consultant

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled. 

About the role:

In this role, you will design and deliver engaging training programs, learning materials, and communications that support employee development, operational excellence, and business objectives. You will partner with leaders and cross-functional teams to identify training needs, develop learning strategies, and drive continuous improvement through effective instructional design and knowledge-sharing initiatives.

In this role you will:

• Design and create bulletin communications (internal) relative to GMF policies and best practices.
• Develop and prepare internal training materials, content and communications (reference guides, job aids, etc.) while adhering to GMF departmental and corporate policies and company branding
• Provide input and recommendations to a variety of teams on design, customization and development of new courses and job aids. 
• Utilize learning techniques, activities and practical exercises to enhance understanding. 
• Apply adult learning techniques, activities, and practical exercises to maximize learner engagement and retention.
• Create and maintain standardized job aids and learning resources that are compliant with company and department policies and best practices.  
• Conduct training sessions for new and tenured employees where required and develop and evaluate training outcomes.
• Works closely with leadership and team members from a variety of departments to create and improve standard processes and assess training needs, including analysis of departmental functions.
• Acquires a variety of job related skills related to company roles and positions.
• Participate in projects requiring the development or revisions of training content and performance support material. 
• Maintain current knowledge of company policies to align training with organizational objectives.
• Define desired learner outcomes and behaviours in accordance with organizational strategies and objectives.
• Support external training department with Dealer invoicing and payment tracking, along with Dealer enquiries.