Description

The Client Service Senior Associate –Corporate Mortgage Finance, is responsible for delivering high-quality client service and executing day-to-day operational activities across Mortgage Warehouse Lending and Mortgage Servicing Assets (MSA). This role ensures all transactions and processes are completed accurately, timely, and in compliance with CMF policies, procedures, and regulatory requirements. 

The role operates with a high degree of autonomy, managing complex transactions and relationships, resolving exceptions, and contributing to operational improvements across the CMF platform.

This position reports to the CMF Head of Operational Strategy and Execution or the CMF Client Service Manager.

In this role, as a Client Service Senior Associate, you will be performing the following responsibilities:

Operational Execution and Transaction Management

• Supports the administration and operational control of the Corporate Mortgage Finance platform by ensuring complex warehouse lending and MSA activities are executed in accordance with business objectives, client requirements, internal controls, and regulatory expectations.
• Analyze, approve, and process complex transaction requests and exception items within delegated authority.

• Monitor loan pipelines, collateral positions, mark-to-market activity, hedge performance, and aging metrics.

• Determines whether mortgage warehouse lending transaction requests meet policy, documentation, collateral, and client requirements. 

• Ensure all transactions, reporting, and workflows are completed within established SLAs, escalating risks proactively 

• Review participation and syndication transactions and coordinate execution across operations partners 
• Responsible for eNote workflows and CMF eVault, testing with clients and investors, validating eRegistry information in MERS and maintaining tri-party eNote agreements.

Client Service & Relationship Management 

• Serve as a primary point of contact for assigned clients, including larger and more complex relationships 

• Deliver high-touch service through proactive communication, issue resolution, and ongoing engagement 

• Partner with Relationship Managers, Operations, and Commercial teams to resolve client needs and drive outcomes 
• Support client onboarding activities across systems and operational workflows by prioritizing client needs and determining training curriculum and recommending operational processes to support client products.

Risk Management, Compliance & Oversight 

• Ensure adherence to CMF policies, procedures, and regulatory requirements 

• Identify, analyze, and resolve discrepancies or operational issues; escalate as appropriate 

• Support loan reviews, audits, and governance activities by maintaining high-quality documentation and controls 

• Assist with oversight of internal and external vendors, ensuring service quality and performance standards are met  

Reporting & Analytics 

• Prepare portfolio and operational reports, including performance, exposure, and compliance metrics 

• Support surveillance reporting, exception tracking, and management reporting 

• Compile and analyze data to identify trends, risks, and operational improvement opportunities   

Continuous Improvement & Team Leadership 

• Contribute to development and enhancement of policies, procedures, and workflows 

• Recommend process improvements aligned with product, technology, and client needs 

• Participate in projects, system enhancements, and new initiatives 

• Provide training, mentoring, and onboarding support to junior team members 

• Communicate trends, training gaps, and process issues to leadership

Basic Qualifications:

• Bachelor’s Degree (or equivalent combination of education and 3 or more year's of relevant experience)
• Minimum 5 years of relevant mortgage operations experience preferably in a fast-paced environment 

Preferred Experience:

• Experience in mortgage warehouse finance, MSA/servicing assets, or specialty finance 
• Experience with systems such as ProMerit or similar platforms   

Other Traits and Characteristics:

• Strong organizational skills with attention to detail, planning and follow-up
• Ability to work independently on multiple tasks without compromising quality
• Ability to handle complex customer service issues
• Demonstrates confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner
• Proficient use of Microsoft Office and other internet resources
• Excellence in customer service, highly motivated, focused and goal oriented
• Excellent written and verbal communication skills, including grammar and demeanor
• Continually seeks opportunities to grow and develop skills

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.