Employee Benefits Analyst

The Employee Benefits Analyst position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, the ability to support all day-to-day account activities, and partner with the account management team to ensure all client initiatives are precisely executed.

We support one another to help each other grow to ensure we succeed together in supporting our clients. We emphasize the importance of working as a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What is most exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable.

Reporting to the Manager, Client Services, this position is an hourly, non-exempt, full-time role. This is a US-hybrid role with the option to work from Newfront’s San Mateo or Walnut Creek offices. 
 

The Role

• Handle day-to-day questions, enrollment inquiries, etc. from clients in conjunction with the service lead.
• Prepare and distribute compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
• Manage and/or respond to escalated and complex client issues with guidance from the service lead.
• Manage enrollment processing. Resolve eligibility and enrollment issues.
• Manage client technology solutions in coordination with our technology team.
• Stay current on compliance trends and ensure timely delivery of client notices.
• Review plan documents and benefit attributes for accuracy and manage them within the internal system.
• Process carrier and client contact changes by updating carriers and internal systems.
• Learn how to submit marketing requests compliant with established marketing standards.
• Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
• Prepare client communications (Open enrollment materials, new hire guides, compliance documents, etc.) using available tools and templates.
• General administration and data entry as directed by the Manager, Client Services.
• May be asked occasionally to attend and participate in client renewal meetings.
• May mentor and train the next level down on daily tasks (i.e. Sr. CR may train CR).
• Other tasks, duties, or special projects as assigned.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

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