Manager, New Business

Operations Manager, Life New Business

Position is located in Montpelier, Vermont, or Addison, Texas, with a relocation package offered.

Please note that we do not offer visa sponsorship for this position.

We are seeking a dynamic, experienced and passionate leader to join our Life New Business leadership team. This leadership position is responsible for leading and developing Case Managers while driving strong operational performance and delivering exceptional service for our customers and distribution partners.  
  
The Manager, New Business oversees production across multiple sites, ensuring efficient, compliant, and high-quality service delivery. The ideal candidate is a collaborative leader with strong operational expertise, financial acumen, comfortable navigating complexity, using data to make informed decisions, coaching skills, and a passion for continuous improvement and exceptional customer service.  

This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.  

Essential Duties and Responsibilities  

• Lead, mentor, and develop Case Managers across multiplelocations. 
• Develop and implement team goals aligned with departmental and organizational objectives. 
• Develop a deep understanding of how the business works and flows through the NLG ecosystem.
• Provide coaching, feedback, and development opportunities with a forward focused approach – building for the long-term success of the team and Company 
•  Foster a culture aligned with National Life values. 
• Oversee production activities while maintaining high-quality customer service, quality, and compliance standards. 
• Optimize workflows and implement process improvements. 
• Monitor productivity and quality through audits and reporting.  
•  Partner with internal stakeholders to resolve complex issues. 
• Provide production updates and strategic insights to leadership. 
• Respond to escalated customer and agent inquiries. 
• All other duties as assigned. 
• Provide timely coaching, feedback and development opportunities  

Qualifications   

• Bachelor's degree in Business, Operations Management, or related field. 
• Minimum 3 years of leadership experience. 
• 3+ years of experience in Life, Operations, Financial Services, or related fields. 
• Strong leadership, change management, financial acumen, analytical, organizational, and communication skills. 
• Ability to drive continuous improvement. 
• Ability to pass a background check.  

Preferred Qualifications   

• Experience leading multi-site operations. 
• Experience implementing operational improvements. 
• Advanced knowledge of  life new business operations. 
• Experience using operational data, performance metrics, and business insights to identify trends and drive improvements 

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!