Customer Documentation Processing Specialist

Position Title

Location

Job Summary

Job Responsibilities:

• Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.  
• Places holds on accounts with regards to process served.
• Collect legal processing fees.
• Send notification letters to customers.
• Prepare responses to Information Subpoenas.
• Remove holds when accounts are released.
• Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters.
• Maintain and scan files into OnBase for file maintenance and storage.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ Years related experience.

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent).

Job Competencies:

• Excellent reading and communication skills. 
• Computer literate in Microsoft office applications.
• Detail orientated.
• Ability to read and understand legal documentation.
• Ability to discern when a situation requires additional legal assistance from supervisors.

Travel requirements: N/A

Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range