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08/22/2026

Health and Benefits Business Support Specialist

Job Description

This role involves support to individual insured persons, guidance about health claims, negotiating with insurers, ensuring compliance with internal control frameworks, and maintaining accurate documentation. The ideal candidate will have strong organizational skills, patience and politeness and the ability to collaborate with internal teams and clients to ensure a seamless process.

The Role

  • Organize and participate informative sessions for Group Insurance clients.
  • Share renewal documentation with clients and ensure proper filing and record-keeping.
  • Maintain and update employee benefits booklets for clients, ensuring accurate records.
  • Administer client accounts, including support and guidance for claim submission, escalations, and claims monitoring until final settlement 

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WTW
WTW

Where we are

We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.