UK Pension Administrator

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

• Accurately handles basic member request such as data updates and straightforward calculations. This also includes  answering queries via letter and email. 

• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

• Resolves member queries by providing excellent member and client care in an empathic and supportive manner

• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

• Timely and accurate timesheet submissions

• Support colleagues for holiday cover and workload peaks

• Adhere to WTW hybrid work model, in-office compliance of 20%. 

• Take initiative to proactively share knowledge and/or experience with team members

• Comply with ISO 9001, ISO 27001 and Professional Excellence standards

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

• Know and live the Willis Towers Watson values