VP, U.S. Head of Operations

The Head of Operations represents the Operations function in the local entity and as such leads all Operations activities. The scope of responsibity encompasses local procurement, real estate projects, travel, governance of third parties, and business continuity. All activities are undertaken with the support of the Regional Head of Operations and the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience)

Procurement and Vendor Management

• Perform local procurement including supplier selection, contract negotiation, and purchasing
• Oversee local procure-to-pay activities: orders management, invoicing and payment, in line with Group standards
• Ensure adherence with the Procurement Management Standard Real Estate & General Services

Real Estate & General Services

• Support local real estate projects driven by the Group Real Estate team and coordinated by Regional Operations, including office moves, renovations, and space optimization
• Supervise local General Services activities (e.g., mailroom, cleaning, catering, reception)
• Implement physical security standards and ensure adherence with the Physical Security Management Standard
• Implement Group sustainability standards (e.g., non-use of plastic charter) and perform local sustainability reporting

Travel Operations

• Provide local and ad hoc Travel support in line with Group Travel & Expenses Management Standard 

Operations Governance

• Ensure adherence with Third Party Risk Management and Information Governance standards and perform the required activities when engaging with a Third Party

• Maintain documentation and reporting for audits and regulatory reviews 

   

Business Continuity Management

• Support the Business Impact Analysis (BIA) campaign covering local processes, and driven by the Group Business Resilience team
• Develop and maintain local Business Continuity Plans (BCP)
• Set up local Incident Management Team, and conduct regular testing and training to ensure business continuity and employee safety

• Ensure adherence with the Business Continuity Management Standard 

   

Financial planning

• Oversee the local Operations budget and ensure financial discipline in this domain