Claims Support Specialist - MSI

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

The Claims Support Specialist provides operational support to the claims team by assisting with claim intake, documentation, and communication throughout the claims process. This role helps ensure claims are routed and managed efficiently while supporting adjusters, responding to inquiries, and maintaining organized claim records in a fast-paced environment.

Primary Responsibilities

• Process First Notice of Loss (FNOL) intake and perform reconciliation to ensure accurate claim setup and documentation.

• Review and process expense invoice payments in accordance with internal procedures and claim guidelines.

• Manage and maintain ad hoc field assignment bulk spreadsheets, ensuring accurate claim routing and adjuster allocation.

• Provide operational support to adjusters by assisting with miscellaneous claim-related administrative tasks.

• Monitor and manage multiple shared email inboxes, prioritizing incoming requests and ensuring timely responses.

• Handle customer escalations and inquiries via email, providing professional communication and status updates.

• Collaborate with internal teams to support ongoing operational initiatives and process improvements.

• Assist with special projects and operational tasks as assigned to support departmental goals.

Knowledge, Skills & Abilities

• Proficiency in Microsoft Word and Excel

• Ability to work independently while knowing when to seek guidance

• Strong organization, communication, and follow-up skills

• Professional and patient communication under pressure

• Demonstrates company core values and positive workplace behavior

Education & Experience

• At least 3 years of experience in a customer-facing or support role.

• Claims experience preferred but not required.

• Willingness to obtain adjuster license after hire.

Important Notice
This description outlines the general responsibilities of the role and is not a contract. Duties may change as needed, and reasonable accommodations may be provided when required.

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