Commercial Lines Leader
- Brown & Brown
- Brentwood, TN, USA
Job Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Commercial Lines Leader to join our growing team in Brentwood, TN!
The Commercial Lines Leader is responsible for managing the workflow procedures within the Commercial Lines department and overseeing that day-to-day operations is following agency procedures and operations, as well as general management of technical support staff and overseeing customer service operations.
How You Will Contribute:
Co-ordinate account servicing activities with Account Executives, Assistant Account Executives, Marketing Director and Technical Assistants.
Monitor job performance and workflow of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants and eliminate backlogs.
Conduct annual performance reviews of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants.
Recruit, interview and hire Commercial Lines Account Executives, Assistant Account Executives, Marketing Directors and Technical Assistants.
Communicate to staff about changes procedures and changes in Company programs.
Maintain and revise Commercial Lines Procedures manual as necessary.
Assign new business accounts to Account Executives.
Monitor renewals/expirations weekly
Assist on major commercial accounts, difficult renewal and complicated tasks.
Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of the system and accuracy of information.
Perform Semi Annual Quality Control audits on Commercial accounts and report to Quality Control Liaison.
Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention.
Oversee education, training and development programs to increase staff capability and agency expertise.
Promote open communication and high morale within the department.
Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems.
Licenses and Certifications:
Property and Casualty license
Skills & Experience to Be Successful:
Ability to maintain a high level of responsibility
Oral and Written Communication skills
Proficient with Microsoft Office products and accounting software
Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies, and endorsements.
Prior management experience and/or prior experience as Account Executive/ Customer Service Representative.
Understanding of agency operations.
Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.
Ability to plan and instruct staff members on appropriate information. Knowledge of agency software.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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Welcome
We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
About Us
Becoming an employee, or as we like to call it “a teammate,” of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With Brown & Brown you will get the training, the mentoring and the tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown’s local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.
