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09/07/2026

Claims Operations Specialist

Job Description

A company built to serve you. It's your career, Shelter it!

Claims Operations Specialist

$23.82 / hour minimum starting pay

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands.  Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. 

What You Will Be Doing:

Serve as the primary contact for agents, insureds and our Roadside Assistance vendor regarding Shelter's Roadside Assistance program. Represent the Claims Department in Claims Administration System and forms/letters business process development, testing, maintenance and training. Assist in the setup and training of the Administrative process of Catastrophe claims. Provide support for Claims personnel with CWS and workflow issues.

What We're Looking For:

  • Excellent investigative and communication skills

  • Ability to research, analyze and make sound decisions

  • Superior interpersonal skills

  • Must be able to work independently and effectively manage time

  • Ability to perform the essential functions of the position, with or without a reasonable accommodation

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

  • Health, Dental, Voluntary Vision and Prescription Drug Insurance

  • Savings and Profit Sharing 401(k)

  • Paid Time Off for Sick and Personal Leave, Vacation and Holidays

  • Vitality Wellness Program

  • "Dress for Your Day" Dress Code

  • Flexible Scheduling

  • And much more!

#IND1#

If interested, please apply by:

09/17/2026


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Shelter Insurance
Shelter Insurance

The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country.  We provide a variety of insurance options for our customers including auto, home, life  and business insurance.

 

We exist to be a leader in our communities by providing daily value while we SHELTER what matters most.

 

At Shelter Insurance® you feel like part of a family. Our leaders know employees personally and support a work/life balance. We’re a financially stable company with the desire to innovate and we enjoy a unique benefits plan you won’t find many places these days. We believe in doing the right thing and having a little fun along the way, supporting the communities where we live and work.

 

Shelter has a purpose driven culture that centers on:

 

This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally.  We champion diversity and strive to provide opportunities.  Our family-oriented culture is one that promotes inclusion and positivity.  Together we have achieved the winner of the Award for Best Places to Work since 2017!

 

Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

 

If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email ShelterJobs@ShelterInsurance.com.