Industry Solutions Consultant, Middle Market

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Middle Market team is currently seeking an Industry Segments Specialist.  

This is a full-time, exempt role.  Position is eligible for Hybrid or Remote work arrangement.

Position Summary

The Industry Solutions Consultant supports the development and execution of industry-focused underwriting strategies by creating, maintaining, and enhancing underwriting resources, industry intelligence, and educational content. This role serves as a key partner to Middle Market underwriting organization, helping build industry expertise, improve underwriting consistency, and support profitable portfolio growth across assigned industry segments.

Primary Focus Industries

Retail

Professional Services

Medical Facilities

Cultural & Media

Hospitality

All Other Industries

Middle Market Programs

Key Responsibilities

• Industry Knowledge & Content Development
• Build, maintain, and enhance Industry Hubs for assigned industries, ensuring underwriters have access to current, relevant, and actionable resources.
• Develop and update underwriting guidelines, industry insights, risk profiles, best practices, and reference materials.
• Create foundational content, tools, and resources that support underwriting decision-making and industry specialization.
• Ensure industry materials reflect emerging trends, market conditions, competitive developments, and underwriting priorities.
• Industry Research & Analysis
• Conduct ongoing research on assigned industries to identify emerging trends, risks, opportunities, and market developments.
• Monitor competitor activity, industry publications, economic indicators, and regulatory changes to provide actionable insights. Attend industry seminars and conferences as needed.
• Support the development and execution of industry strategies through analysis and recommendations.
• Assist with portfolio reviews by identifying areas requiring further evaluation, monitoring performance indicators, and recommending potential actions.

Training & Education

• Partner with Industry Solutions Directors to develop training programs, presentations, job aids, and educational resources.
• Support initiatives that strengthen underwriter knowledge, industry expertise, and risk assessment capabilities.
• Contribute to onboarding and continuing education resources for underwriting teams.

Cross-Functional Collaboration

• Collaborate with Product, Actuarial, Marketing, Claims, Corporate Underwriting, and other business partners on industry-focused initiatives.
• Support the development of industry-specific value propositions, growth strategies, and underwriting approaches.
• Participate in cross-functional projects to improve underwriting effectiveness and industry-focused business results.

Advisory Support

• Serve as a resource to underwriting leadership and underwriting teams regarding assigned industries, with a primary focus on content development, research, and educational support.
• Respond to industry-related information requests and provide analysis to support underwriting initiatives and strategic priorities.

Qualifications

• Commercial insurance underwriting experience.
• Bachelor’s degree in Business
• 5+ years of insurance, underwriting, industry research, consulting, or related experience.
• Strong analytical, research, and problem-solving skills.
• Experience developing business content, training materials, presentations, or reference resources.
• Excellent written and verbal communication skills.
• Capable of internal networking and developing cross-functional partnerships to influence outcomes
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, SharePoint and Teams.

Preferred

• Knowledge of middle market underwriting and industry segmentation strategies.
• Experience working with industry data, portfolio management, or competitor analysis.
• Professional insurance designations (CPCU, ARM, AU, or equivalent) preferred.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.