3 jobs found in Hagerstown, MD

Description Summary: The Card Product Manager Sr executes card product strategies to drive new account acquisition, and optimize portfolio performance that will drive account activation, usage, balance growth, and retention.  Duties and Responsibilities: Develops advanced card product knowledge for the more complex problems, project and product development. Involved in the more strategic, longer range projects / work assignments.  Support management in the building of business cases for addressing risks and opportunities and manage the implementation of the solution all aimed at increasing spend and balance growth, revenue, and profitability.  Monitor day-to-day KPIs and identify trends and patterns and elevate issues to management as appropriate.  Leads coordination of all interested parties (i.e. – IT, Phone Bank, Credit Administration, Enterprise Risk, Operations, Retail Branches, Underwriting,...

Description The Senior Risk Analyst is responsible for identifying, assessing, and mitigating credit, fraud, and operational risks across the merchant services portfolio. This role provides expert risk oversight through transaction monitoring, data analysis, and escalation of high‑risk merchants to protect the organization from financial and reputational exposure. The position partners closely with Sales, Operations, Compliance, and external processors while serving as a senior subject‑matter expert within the risk function. Duties & Responsibilities: Key Responsibilities: Conduct ongoing credit risk assessments for active merchant accounts, evaluating financial health and exposure levels. Monitor transactional activity and account performance to identify anomalies, emerging risks, and potential fraud. Lead investigations and escalations for high-risk accounts, ensuring timely and well-informed...

Description Summary: Responsible for handling complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. In addition, will be responsible for servicing preexisting accounts with a heavy focus on revenue retention and will serve as a subject matter expert for value-added reseller (VAR)/Gateway support. Duties and Responsibilities: Handles complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. Identifies processing and interchange qualification issues and advises merchants on chargebacks, billing, and funding investigations. Additionally, responsible for servicing preexisting accounts. Use sound...