2 bpo senior manager jobs found in Philadelphia

Primary Details Time Type: Full time Worker Type: Employee Based in Manila and/or Cebu and reporting to the Manager, Internal Controls Assurance, this role will lead Global Internal Controls Assurance (ICA) testing and other engagements primarily across the Global Finance to provide assessment on the adequacy, efficiency, and effectiveness of financial accounting and reporting internal controls on a timely and periodic basis. This role will have direct staff reports and is expected with people management responsibilities and leadership position in executing Global ICA testing and other engagements. Whilst supervising his/her respective controls assurance team, he/she is also expected to provide support across all teams within the ICA Team when able and needed. Also, this role has a dotted (matrix) reporting line into the Head of Group Finance Operational Risk & Assurance. Primary Responsibilities • Develop and monitor an effective and risk-based...

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows. Responsibilities: Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS). Administering People related transactions and workflows. Perform outbound calls to employee/manager for tier 2 concerns or complex issues. Utilises available systems and tools to process transactions and workflows. Liaising with centres of excellence to provide answers for employees. Answering incoming calls/emails enquiries relating to people services. Ensuring that all calls/queries are answered in a prompt and professional manner. Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement. Adhere to established...