12 jobs found in Neenah

Summary Jewelers Mutual is seeking an experienced, detail-oriented Change Management Analyst to serve as a key contributor to our IT change governance and major incident review practices. This role owns the facilitation and administration of the Change Advisory/Approval Board (CAB), leads After Action Reviews (AARs) and Root Cause Analyses (RCAs) for significant incidents, and develops reporting that enables continuous improvement across Technology. The ideal candidate brings a strong understanding of change management best practices (ITIL or equivalent), excellent facilitation and communication skills, and the ability to partner effectively with both technical and business stakeholders. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values...

This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week. RESPONSIBILITIES: Timely processing of daily, weekly, and monthly reconciliation reports Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes Partner with IT to identify and correct billing system transactional errors on a timely basis Achieve a high degree of customer satisfaction for internal and external billing inquiries Provide understanding, interpretation, and communication on the financial...

The Senior Software Engineer at SECURA designs, develops, and supports scalable, secure software solutions that power agent and associate-facing technologies, working across the full software development lifecycle. This role operates with a high degree of independence, provides technical leadership and mentorship, collaborates closely with cross‑functional teams, and contributes to architecture, integration, and continuous improvement efforts. The ideal candidate aspires to maintain and support legacy applications in while also bringing expertise in modern .NET technologies, strong problem-solving skills, sound engineering judgment, and the ability to responsibly leverage and promote AI tools to improve delivery, quality, and team effectiveness. RESPONSIBILITIES: Design, develop, and test robust, scalable software solutions across various application teams, including creating and managing APIs and data flows Analyze, design, program, test, and implement new...

Summary The Product Manager II supports product management and product analytics for Jewelers Mutual by helping identify trends in product experience, financial and operational performance, and market/competitor dynamics. This role translates data into clear insights and recommendations that improve profitability, customer value, regulatory compliance, and operational execution. The Product Manager II is a developing subject matter expert who contributes to cross-functional product initiatives, filings, and enterprise projects under guidance from senior product leaders.   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we...

Summary The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and issues. The position involves account support for Property & Casualty accounts and might also include support for Specialty business. This role requires a licensed individual, with industry designations preferred (CISR, CIC, or similar).   Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

This role serves as a senior-level accountant position within the Financial Reporting Team. The individual in this role will also have the opportunity to support the finance division in a broad range of activities, gain valuable experience, and have exposure to various finance leadership levels and other business functions.       RESPONSIBILITIES:     Leader in monthly general ledger closing process, including addressing issues, identifying and implementing improvements Maintains general ledger which may include preparing, posting and reviewing monthly journal entries, reconciling and analyzing accounts, or coordinating the reconciliation of accounts to the general ledger Performs quarterly or annual procedures to support financial statement integrity, and researches ad-hoc technical accounting questions  Serves as a resource to the Finance division by providing support and analysis over general technical accounting questions and procedures Fully...

This year-round internship is based in our Neenah office and is ideal for a student pursuing a Bachelor's degree, with a graduation date of May 2028 or later. The position begins in Fall 2026, with an expected schedule of 20-40 hours per week during summer and school breaks, and 15–20 hours per week during the academic year. As part of the Agent Education Team, the intern will support continuing education operations, assist with training logistics, and contribute to communication efforts with agents and internal teams. The role involves a mix of data entry, reporting, content updates, and event preparation, with a strong emphasis on accuracy, organization, and attention to detail. The ideal candidate would be available for in-office work, with the option of a hybrid schedule depending on team needs and responsibilities. Opportunities may also include assisting the Marketing team with projects and other support. RESPONSIBILITIES: Training & Education Support: Support...

Serve as Program Manager for large and/or complex, multi-million-dollar, multi-year strategic programs and enterprise level work initiatives for SECURA Insurance. The Program Manager is aligned to a functional business area and works closely with those in a business owner role along with their Product Owner(s) and IT Supervisor(s) to ensure the team’s work is effectively planned and executed.  RESPONSIBILITIES:  Responsible for overall program management of multi-million dollar, multi-year strategic programs and projects for SECURA Insurance  Define program governance (controls) and ensure that all the projects within the program follow the standard procedures that are used in the management and deployment of projects per the EPMO  Partner with senior executives across the company to facilitate successful stewardship and governance of corporate programs and projects  Manage key vendor relationships, including overseas vendors, engaged on corporate programs and...

Serve as Project Manager for medium-to-large IT and business projects for SECURA Insurance. Strong organizational, communication, and technical skills are essential, along with experience in both SCRUM/Agile and traditional project management practices.  RESPONSIBILITIES:   Manage projects utilizing SCRUM/Agile and traditional practices to deliver on time, within scope and budget  Develop project plans including timelines, milestones, and resource allocation that provide alignment to strategic objectives  Maintain project financial responsibilities (budget and forecasting)  Utilize departmental processes and tools to track project tasks and deliverables  Communicate project expectations to team members and stakeholders  Elicit cooperation from a wide variety of sources including vendor engagements   Manage issues and risks using appropriate escalation when necessary  Measure project performance using appropriate tools and techniques  Provide regular project...

This is a hybrid role, with the associate required to be in the office 4 days per week. This internship is an excellent opportunity to gain hands-on Business Analyst experience in the rapidly growing field of Artificial Intelligence (AI). As a Business Analyst Intern, you will learn and assist in identifying and analyzing business processes that will be use AI technologies. You will work closely with business stakeholders and IT professionals to gather requirements, document processes, and create test cases, Additionally, you will be involved in quality assurance testing and Level One production support for AI projects, ensuring the quality and effectiveness of solutions. The ideal candidate will graduate May 2027 or later with a degree in technology, business analyst, information systems, business, or a related field. This internship is 40 hours per week during the summer, (8:00am – 4:30pm), and part-time during the school year (approximately 20 hours per week, based on your...

This position supports the Claims Legal Team by assisting with administrative tasks associated with the legal/litigation process. Throughout the school year, this position is part-time 15-25 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. During the summer and breaks, the position is 40 hours per week. RESPONSIBILITIES: Review incoming correspondence and route to appropriate staff for further handling Review invoices for legal and expert services and process payments to appropriate claims Set up new litigation files, including data entry, transmission of electronic files, and drafting correspondence Other duties and projects as assigned within the Claims Legal team QUALIFICATIONS: ESSENTIAL: Currently enrolled in an Administrative Professional degree program, Paralegal degree, or similar related program Basic computer software knowledge (Microsoft Suite, e-mail, accessing...

Summary: This role serves as the primary relationship liaison between Jewelers Mutual and our strategic business partners. The Account Manager is responsible for strategizing and delivering personalized approaches to drive results across key performance indicators in support of organizational business plans, while balancing incoming partner requests. Critical functions within this role include onboarding new partners expediently and efficiently, cultivating strong relationships that drive engagement and sales growth, and training partner organizations to promote our insurance products effectively and compliantly. This position works closely with Business Development, Operations and P&L leadership to appropriately influence the direction of the product(s)/program(s). Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially...