10/30/2025
This position is for our subsidiary: Allcat Claims Service, LLC To know more, visit us at http://www.allcatclaims.com Job Description Summary: The Contact Center Manager oversees daily operations and workforce planning across multi-function contact center environments. This role is responsible for queue management, scheduling, adherence monitoring, and performance analysis to ensure service level objectives are met. The manager leads a team of support staff and supervisors, drives process improvements, and collaborates with stakeholders to align business priorities. Job Responsibilities: · Queue management: proactively oversee the contact center queues · Scheduling: create and optimize agent schedules for optimal phone coverage, team meetings, training plans, etc. · Adherence monitoring: track employee adherence to schedules (breaks, lunches, and other activities) · Produces volume forecasts on a daily, weekly, monthly, and annual basis for multi-function...
Claim Assist Solutions (Allcat Claims Service)
San Antonio, TX, USA
Full Time
