4 jobs found in Alameda

Position Summary The Manager, Customer Care provides direction, leadership and oversight to Customer Care team(s) in accordance with Company guidelines, regulatory requirements, and client needs. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Provides daily leadership and supervision to Customer Care team(s) consistent with management values and mission. Develops staff through performance management, goal setting, training, and effective employee relations. Optimizes workflows/processes, tools, staff allocation, and technology to ensure efficient and cost-effective day to day operations. Remediates escalated issues, reviews plan changes, and attends to other client needs. Participates in new business presentations and client meetings as requested, attends benefit fairs, and assists in the implementation of new clients. Resolves...

Position Summary The Manager, Pension manages daily operations of multiple teams in accordance with Company guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Provides daily leadership and supervision to team consistent with management values and mission . Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements. Develops staff through performance management, goal setting, training, and effective employee relations. Communicates and implements changes in policies, procedures, and Plan guidelines. Ensures applicable training is delivered to support operational execution. Oversees the processing of retirement benefit applications, calculations, and payments in...

Title:  Customer Care Advocate  Department:  Customer Care Union:  Teamsters 853  Grade:  3 FLSA:  Non-exempt  Hours per week:  40 Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. Updates files, including documenting system notes of conversations or action taken. Performs tasks associated with the administration of retirement and health and welfare benefits such as; Processing and/or...

Title: Receptionist                                 Department: Technical Operations Union: Teamsters 853                          Grade: 1 Position Summary The Receptionist ensures every visitor or phone call is directed to the appropriate staff member in the assigned office.   "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Answers and efficiently routes incoming calls accordingly. Documents and distributes messages as necessary. Greets visitors to the reception area and contacts appropriate staff to assist. Maintains lobby and reception area in an organized and professional manner. Performs clerical duties such as filing and preparing documents for mailing as needed. Performs other duties as assigned. Minimum Qualifications High school diploma or GED. Six months of experience working in a receptionist or...