2 agency success manager jobs found in Albany

The Customer Service Manager for Personal Lines is responsible for leading the customer service team and overseeing all aspects of customer support operations. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. Your Impact:   Manage and mentor the Customer Care and Policy Service teams to improve the teams’ understanding of customer needs and assure customer satisfaction by meeting/exceeding those needs and expectations.  Fosters a motivating and empowering work environment. Collaborate with supervisor and other business unit leaders to establish and monitor business unit KPIs in support of achieving or exceeding client service and business retention expectations.  Responsible for performance goals, including service levels, abandon rate, call quality and accuracy as well as adherence to procedure and compliance requirements....

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Senior Underwriter, P&C, Farm Family At Farm Family, we invite you to elevate your career as a Senior Underwriter, P&C, joining a vibrant team with a bold vision for growth and innovation based out of either our Albany, NY, or Omaha, NE office. Make Your Mark at Farm Family Are you ready to be a catalyst for change? Our P&C underwriting teams are catalysts, delivering innovative insurance solutions in BOP, Commercial Auto, Worker’s Compensation, General Liability, Inland Marine,...