2 client care representative jobs found in Albany

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description The Underwriting and Risk Services Coordinator role is designed to provide workflow support and other specialized services to our Underwriters and Loss Control representatives. This job provides department-level assistance to ensure all communication, documents, and processes related to the Underwriting and Risk Services areas run as efficiently as possible. This level of work is a cross between processing, support work and specialized, technical or professional jobs; elevated knowledge of department...

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.  Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts. The ideal remote candidate for this role will have previous Personal Lines insurance experience and reside in one of the following locations: New York, New Jersey, Vermont, Connecticut, New Hampshire, Pennsylvania, or Massachusetts. Your Impact: Answers all incoming telephone calls promptly and professionally.  Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.  Processes and responds professionally to inquiries received via email, fax, or mail within established service levels. Accurately documents customer contact reasons and resolution in accordance with department protocol...