10 service leader jobs found in Albany, NY

The Customer Service Manager for Personal Lines is responsible for leading the customer service team and overseeing all aspects of customer support operations. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. Your Impact:   Manage and mentor the Customer Care and Policy Service teams to improve the teams’ understanding of customer needs and assure customer satisfaction by meeting/exceeding those needs and expectations.  Fosters a motivating and empowering work environment. Collaborate with supervisor and other business unit leaders to establish and monitor business unit KPIs in support of achieving or exceeding client service and business retention expectations.  Responsible for performance goals, including service levels, abandon rate, call quality and accuracy as well as adherence to procedure and compliance requirements....

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Underwriting Manager, Agriculture, Farm Family Insurance At Farm Family Insurance, we invite you to elevate your career as our new Underwriting Manager, Agriculture , to join our underwriting organization. Based in one of our offices, you’ll step into a pivotal leadership role, driving the daily operations of our underwriting unit with precision and agility. Make Your Mark at Farm Family Insurance You’ll ensure policy changes and reinstatements are handled quickly and accurately, always...

Company Farm Family Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description PURPOSE OF THE JOB: This person is responsible for executing tasks associated with the success of the Property & Casualty organization related to strategic objectives and product support along with strategic objectives on behalf of the company. This person works independently in a variety of complex situations and has repeated practice performing business analysis. This person knows what Techniques to use and what influences the usage of the various Techniques for the tasks. This is an In-Office position 5 days per week US Citizenship is Required or Current Green Card Holder Required. Other visas will not be considered....

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Underwriter II, Agriculture, Farm Family We currently have TWO openings we are looking to fill. At Farm Family, we invite you to elevate your career as an Underwriter II, Agriculture, by joining a vibrant team with a bold vision for growth and innovation based out of our office in Omaha, NE, or Albany, NY. Make Your Mark at Farm Family Are you ready to be a catalyst for change? We’re not simply adapting to a changing world; we’re leading the transformation by reimagining how we serve our...

Company Farm Family Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description The Actuarial Analyst I position is for entry-level actuarial students .    The responsibilities of this position primarily involve learning to perform and communicate complex actuarial analyses such as actuarial exhibits, pricing, loss reserving, financial planning, modeling, other data   analyses   and other tasks as assigned .    This position supports the core actuarial functions ( i.e.   pricing, reserving, modeling, etc.) responsible for ensuring profitability, growth, and the financial strength of the organization .    Significant   management   oversight,   review,   and guidance will be...

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Senior Underwriter, P&C, Farm Family At Farm Family, we invite you to elevate your career as a Senior Underwriter, P&C, joining a vibrant team with a bold vision for growth and innovation based out of either our Albany, NY, or Omaha, NE office. Make Your Mark at Farm Family Are you ready to be a catalyst for change? Our P&C underwriting teams are catalysts, delivering innovative insurance solutions in BOP, Commercial Auto, Worker’s Compensation, General Liability, Inland Marine,...

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description As a Scrum Master II, you’ll be the driving force behind a high-performing, cross-functional agile team.  Embracing the principles of the Scrum framework and a servant leadership mindset, you’ll empower your team to deliver value by clearing roadblocks and fostering continuous improvement. You’ll lead essential Scrum ceremonies—daily standups, sprint planning, and retrospectives—guiding moderate to complex projects from vision to reality. Your leadership ensures collaboration thrives, progress stays on track, and innovation never stalls. This position is available onsite at our Glenmont, NY, Springfield, MO or Omaha, NE location....

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description The Underwriting and Risk Services Coordinator role is designed to provide workflow support and other specialized services to our Underwriters and Loss Control representatives. This job provides department-level assistance to ensure all communication, documents, and processes related to the Underwriting and Risk Services areas run as efficiently as possible. This level of work is a cross between processing, support work and specialized, technical or professional jobs; elevated knowledge of department...

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):  Test Automation Engineer (Sr Programmer Analyst II)  Employment Type:  Full-Time  FLSA Status:  Exempt  Location:  In-Office  Summary:    We are seeking an experienced Test Automation Engineer to join our P&C Quality Assurance and Test Automation team. You will report to the Manager of P&C Quality Assurance and Test Automation.     In this role, you will leverage your expertise in automated testing frameworks, software quality assurance, and technical leadership to...

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate,...