154 customer service manager jobs found in Atlanta

Overview As the Product Marketing Manager for our risk management solutions, you will serve as a strategic partner to Product and Sales, responsible for translating product capabilities into differentiated value that resonates with buyers and drives revenue growth. You will lead go-to-market strategy for new products and features, develop clear positioning and messaging rooted in buyer insight, and ensure sellers are equipped with the right collateral and resources to engage and win. You will also inform broader marketing strategy by providing messaging frameworks and product understanding that help shape campaigns, events, and content. With fluency in the SaaS development lifecycle and sales process, you will connect what we build to how it’s sold—ensuring our products show up in the right markets, speak to the right buyers, and support the sales pipeline by accelerating competitive wins and driving closed revenue.   Responsibilities...

Job Posting End Date: April 16 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:  Award-winning culture  Inclusion and diversity as a priority  Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability  Generous PTO (including paid time to volunteer!)  Up to 9.5% 401(k) employer contribution  Mental health support  Career advancement opportunities  Student loan repayment options  Tuition reimbursement Flexible work environments  *All the benefits listed above are subject to the terms of their individual Plans. And that’s just the...

Company: Victor Description: Victor Insurance Managers LLC is seeking candidates for the following full-time position based in the Atlanta, GA office (Telecommuting/hybrid work schedule permitted, in accordance with company policies.):                                    Manager, Metrics - Analytics and Reporting We will count on you to: Lead, mentor and develop a team of data analysts responsible for data integrity and business insights. Engage leadership with data-driven insights. Share analytical results with stakeholders and senior leadership to inform strategic decisions. Oversee and maintain data governance best practices within the team. Guide data mining, profiling, cleansing, and validation processes to ensure high-quality data. Lead initiatives within Managing General Agent (MGA) and insurance carrier environments, ensuring alignment with commercial lines strategy regulatory standards. Guide analytical and strategic initiatives relating to Commercial Lines...

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically in Atlanta metro territory. You must be located within these areas. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. Position Compensation Range: $69,000.00 - $115,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Conducts on-site...

Position Summary:   The Claims Executive is responsible for accurate reporting and filing of claim litigation to the respective Carrier, in addition to handling complex claims scenarios along with resolution of claims disputes. The Claims Executive functions as an insurance claims professional that provides guidance to the Customers and Producers on more complex claims issues. Claims Executive is responsible for monitoring the assigned inventory of accounts, answering phone calls, consulting on claims related issues. Duties include; handling customer service calls as needed, reviewing claims on an as needed basis. Essential Tasks: Reports to the Claims Operations Manager on workflow issues and the handling of assigned claims inventory Service and be the point of contact for assigned threshold accounts. Ability to review policy language and offer a professional opinion regarding coverage, settlements, reserve practices, etc. Handle and work with carrier and client on...

Position Summary:   This Claims Consultant is responsible for accurate reporting and filing of claim notices to the respective Carrier, in addition to reporting handling claim scenarios along with resolution of claims disputes. The Claims Consultant’s functions as a claims representative that provides needed updates to claims related matters to Customers and Producers. Claims Consult is responsible for monitoring the claims inventory, answering phone calls, consulting on claims related issues. Duties include; handling customer service calls as needed, reviewing claims on an as needed basis. Essential Tasks: Reports to the Claims Operations Manager and/or Team Lead on workflow issues and the handling of assigned claims inventory Understand Claims Handling guidelines and Workflows. Ability to train in Sagitta and ImageRight, including document uploads and complete tasks Ability to analyze insurance policies for coverage eligibility Reporting claims to assigned...

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically in the northeast Georgia territory including, Cumming, Gainesville, Buford and Alpharetta areas. You must be located within these areas. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. Location: In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Position Compensation Range:. Position Compensation Range: $57,000.00 - $94,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Investigates origin and cause of claims by...

Position Job Summary: The Benefits Specialist works directly with HR Services clients and their employees to provide day-to-day support all aspects of benefit administration and management from enrollment to termination of coverage. Essential duties and responsibilities: Benefits Administration Manage ongoing Benefits Administration for assigned clients, overseeing tasks such as New Hire and Open Enrollments, Medical Support Orders, processing benefit changes at the carrier level, invoice audit and reconciliations, payroll audit and verification, and managing COBRA processes & vendor interfacing. Administer day-to-day support for employee benefit plans, covering medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, employee/dependent eligibility, and long-term disability. Analyze and address client employee inquiries about benefits, emphasizing both timeliness and quality in responses. Ensure compliance with...

Overview The Manager, Client Success Management is responsible for leading a team accountable for the end-to-end success of a scaled portfolio of clients, ensuring they realize measurable business outcomes from the Origami platform. This role is designed for a high-volume coverage model (1:25 or greater client-to-CS ratio) and emphasizes a 1:many engagement strategy, consistent adoption of platform workflows (including case management and request intake), scalable enablement, and lead generation.   As a strategic leader and coach, this role ensures the team delivers a proactive, consistent client experience across onboarding, adoption, and retention and growth. This role develops repeatable success plays, uses data-driven insights to manage health across a large book of business, and partners cross-functionally to remove friction and improve the client lifecycle at scale.     Responsibilities People Leadership & Team...

Job Type: Permanent Build a brilliant future with Hiscox   Senior Manager, Marketing Analytics Reporting to: VP, Digital Performance Location: Atlanta, GA The Role: We’re looking for a Marketing Analytics Manager to join our high-growth, data-driven marketing team. In this role, you’ll lead digital marketing analytics and performance measurement across our acquisition and growth efforts. This role will serve as a strategic analytics partner to Marketing leadership, owning measurement frameworks, executive reporting, and insights that drive customer acquisition, conversion quality, and long-term value. You’ll bring your experience stitching together data from multiple platforms including site analytics, digital ad platforms, and BI reporting, to deliver business KPIs and performance insights. This role is ideal for an analytics leader who is both hands-on with data and comfortable presenting insights at the executive level, particularly within an...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Customer Service Representative (CSR) to join our growing team in Atlanta, GA! The Customer Service Representative (CSR) will support the clerical and administrative process of the Broker’s book of business for both renewals and new business. How You Will Contribute:   Develop a full working knowledge of Commercial Lines procedures. Handle client request for information, endorsements cancellations, and other services as required. Assist in analyzing insurance exposures and account summaries. Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness. Preparation of binders, certificates, automobile identification cards, invoices, and similar items. Assist in resolving unbilled items, account differences...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Customer Service Representative (CSR) to join our growing team in Atlanta, GA! The Customer Service Representative (CSR) will support the clerical and administrative process of the Broker’s book of business for both renewals and new business. How You Will Contribute:   Develop a full working knowledge of Commercial Lines procedures. Handle client request for information, endorsements cancellations, and other services as required. Assist in analyzing insurance exposures and account summaries. Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness. Preparation of binders, certificates, automobile identification cards, invoices, and similar items. Assist in resolving unbilled items, account differences...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job!    As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be...

Job Description: Title: Account Manager   Associate   - Commercial Lines   Work Mode:   Fully remote for candidates able to work EST/CST schedule   | Location/Supporting:   Atlanta, GA office   | Book Focus:   Contractors, Manufacturing, General Book     Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations     About the Role :   Provide administrative and customer service...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Large Loss Field Estimating Property Adjuster, and what it takes to do the job!   As a Large Loss Field Estimating Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will be leveraging various platforms and software such as Xactimate and ClaimsX Video...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide . Under broad supervision, responsible for underwriting risk for the underwriting lifecycle from submission through policy issuance, for both renewal and new business within limited authority. Partnering with Underwriters on all aspects of the Underwriting function including: providing the necessary information to allow for UW to make prudent underwriting decisions. JOB DESCRIPTION: Performs a combination...

Acrisure   Claims,   LLC   is seeking an entry level   Medical Only   Adjuster to join its Workers’ Compensation Claims Department. This individual will effectively review   Medical Only c laims and determine   appropriate action   for resolution .    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Candidate must reside in the Metropolitan Atlanta area and have a minimum of three (3) years of experience handling municipality claims under Georgia jurisdiction Primary Duties      Investigate claims thoroughly, including coverage   and   identifying   subrogation .      Manage   medical issues   and schedule   timely   appointments.    Work closely with Team Manager to   identify   red flags .      Consistently keep claim files documented and updated     Ensure that all   medical...

Job Type: Permanent Build a brilliant future with Hiscox   Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!   Position: Complex Claims Specialist A&E Location: Atlanta, Boston, Chicago, Hartford, Manhattan About the Hiscox Claims team: The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling. The Role: The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage,...

Company: Marsh Description: Marsh USA LLC is seeking candidates for the following full-time position based in the Atlanta, GA office (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.):                                                   Client Relationship Management - Senior Specialist We will count on you to: Responsible for accurate and timely delivery of global insurance policy administration, insurance premium collection, and certificate handling. Participate in insurance contract and compensation negotiations, strategy planning, and customer retention. Develop relationships with customers and act as their trusted insurance/risk management advisor. Responsible for company's overall service delivery to a complex book of customers, including new and expanded revenue generation. Serve as the primary point-of-contact and project manager for customers and ensure progress towards all deadlines...

Job Responsibilities and Requirements Responsible for sales and service of Group Products to the producers within his/her assigned territory.  Reports directly to a Regional Sales Manager.  Responsible for the sales of Company products, achieving sales goals by line of business. Responsible for the development of brokers within his/her sales territory. Adherence to established Field and Home Office administrative procedures. Adherence to company underwriting guidelines while soliciting and securing profitable business. Will provide service to policyholders and brokers as necessary. Assist the Regional Sales Manager in the general operation of sales office functions as requested. Required Knowledge, Skills, Abilities and/or Related Experience High School Diploma or equivalent required. Relevant Bachelor’s Degree highly preferred. Must have a minimum of 3 years previous group employee benefit experience and a minimum of one successful year of...