61 customer service team lead jobs found in Atlanta

  About Acrisure     A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.        In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.       About The Role   The Commercial Lines  Account Manager will have a primary responsibility for policy maintenance and service of an assigned portion of accounts. Maintain a high level of client retention by managing the day-to-day service needs of our...

Job Type: Permanent Build a brilliant future with Hiscox   Position Title: Lead Analytics Engineer   Reporting To: Data & Analytics Enablement Leader   Location: Atlanta, Boston, Chicago, Hartford, Manhattan     About Hiscox: Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.   Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.     About the Hiscox Data Team: The Hiscox Data Team is transforming data maturity across the organization to accelerate business growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function...

Job Type: Permanent Build a brilliant future with Hiscox   Accounts Receivable Analyst Location: Atlanta, GA Department: Finance Reports to: AR Senior Analyst Role type: Individual Contributor About the Role: The Accounts Receivable Analyst is a hands-on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well-supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model. This position is suited to a detail-oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalate complex or higher-risk matters with clear documentation. Key Responsibilities: AR Operations and...

Our Company At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.   This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.   Job Summary As Support Manager, you will lead the delivery of responsive, high-quality technical support exclusively for AssuranceAmerica associates. Working closely with the Infrastructure, Data, Development, and other internal teams, you will oversee the resolution of hardware, software, systems, network, telephony, access, and cloud-service issues....

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Position Overview: We are seeking an experienced and technically sophisticated Salesforce Lead Developer to help drive our multi-phased Salesforce transformation. Partnering closely with technical leadership and business stakeholders, this developer will design integrated solutions, implement MDM (Master Data Management) strategies, enhance data governance, and execute client unification initiatives across our CRM landscape. Insurance industry experience is...

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer...

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an experienced Industrial Hygiene and Safety Engineering professional for a highly visible role for one of our largest accounts. This position serves as a primary technical advisor and strategic partner to the customer, responsible for developing, advancing, and continuously improving industrial hygiene and safety engineering strategies that proactively identify, evaluate, and control workplace hazards. The role requires strong initiative, technical depth, thought leadership, and the ability to manage complex priorities across Industrial Hygiene, Health & Safety, and Operations Engineering disciplines, with a strong emphasis on Prevention Through Design and sustainable risk reduction. This unique role combines program development and administration with on-site services to ensure depth in understanding customer operations, procedures and culture.   This position...

Our Company At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. Job Summary The Enterprise Customer Experience (CX) Innovation & Analytics Manager will drive the strategy, development, and execution of analytics, automation, and digital containment initiatives across the customer experience organization. This role is responsible for building scalable reporting frameworks, workforce forecasting models, and AI-enabled operational...

About SeekNow   SeekNow is transforming property inspections through technology, data, and human expertise. Verified, structured, current condition data sits at the center of decisions made by insurance carriers, mortgage lenders, real estate investors and operators, valuation firms, and a growing range of industries that depend on knowing what a property looks like. We deliver it faster and more reliably than anyone else. If you want to be part of a product-driven, tech-forward team building real-world impact at scale, you're in the right place.  The Opportunity   With over 15 years serving the insurance carrier market and more than 3,000 inspections conducted daily, SeekNow is expanding into residential real estate. We’re building new products and workflows for real estate investors and operators, valuation firms, and the broader ecosystem of industries that depend on verified residential property data. We’re looking for a Product Director to help define, build, and scale...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description This is an IN-OFFICE Hybrid Trainee role in the Allstate Atlanta office THIS IS AN IN OFFICE ROLE 8:00 - 4:30 EST Monday-Friday in office during 15 week initial training period Monday, Wednesday, Friday - in office after training is complete Tuesday, Thursday and rotational Saturday - Work From Home 4 00 Galleria Parkway SE Atlanta, GA 30339 A day in the life of an inside Property Adjuster, and what it takes to do the job! As a Moderate Inside Property Adjuster, you will provide exceptional service to our...

About Us  We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.  RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company....

Overview As a Technical Sales Consultant on our P&C Insurance team, you will seek to understand detailed customer needs and define how Origami Risk solutions can meet those needs both in RFPs and in person. Technical Sales Consultants are responsible for configuring and presenting complex solution demonstrations and leading technical discussions.      Responsibilities Presents customized demonstrations tailored to customer requirements. Delivers business-oriented presentations to all levels of the customer organization including board level. Engages in business consulting activities and conducts detailed prospect discussions. Designs and configures solutions to address customer’s business requirements. Stages scenarios and creates demo data as needed. Collaborates with the sales executive on opportunity strategy and approach. Partners with client business and technical teams to understand business...

Job Type: Permanent Build a brilliant future with Hiscox   Join our dynamic and forward-thinking Claims team! Here, you’ll be part of an energetic and innovative group, with the chance to help shape insurance products and collaborate with business leaders throughout the organization. **Please Note: This position is primarily hybrid and requires in-office attendance at least two (2) days per week for candidates that are located near one of our office locations. However, qualified remote candidates will also be considered** The Position Can Be Based In: Atlanta, GA Boston, MA Chicago, IL Manhattan, NY West Hartford, CT Our Complex Claims Specialist-Miscellaneous Professional Liability role is an individual contributor responsible for the handling of mid to high-severity primary Miscellaneous Professional Liability claims for the organization from inception to resolution.  This includes, but is not limited to, insurance...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs, and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. Job Summary Responsible for management of a collection of states and Territory Managers consistent with the corporate goals. Responsible for growing premium volume with profitable loss ratios, developing incremental business in existing accounts, educating and motivating agencies on all the steps they can take to generate profitable loss ratios, terminating or...

Make your mark in Aerospace Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. The Aerospace claims team is a global unit providing comprehensive claims service for manufacturers, airlines, airports and general aviation clients. How you will create an impact The Claim Manager – General Aviation is a key leadership position and you will be responsible for managing the Hull, Light Aviation and Vertical Unit team including direct reporting responsibility for a team of approximately eight adjustors located throughout the US.  You will serve as both a people manager and a technical referral point for NA Aerospace...

About the Role   We are seeking a skilled Account Manager to join our dynamic Insurance team in Atlanta, GA Key Responsibilities Include   Serve as primary day-to-day client contact; Manage client service needs ; Present custom solutions to clients and prospects in a clear and professional manner   Communicate client needs to account management team and coordinate client services, including but not limited to:   Claims reviews   Insurance training   Kick of meetings   Stewardship meetings   Renewal strategy meetings   Analyze client risk profile and develop marketing strategy with team and client   Analyze all client documents (including quotes, binders, policies, endorsements), recommending changes or amendments for improvement   Cultivate local carrier relationships to support company visibility and credibility in the...

Position Summary:   This Claims Consultant is responsible for accurate reporting and filing of claim notices to the respective Carrier, in addition to reporting handling claim scenarios along with resolution of claims disputes. The Claims Consultant’s functions as a claims representative that provides needed updates to claims related matters to Customers and Producers. Claims Consult is responsible for monitoring the claims inventory, answering phone calls, consulting on claims related issues. Duties include; handling customer service calls as needed, reviewing claims on an as needed basis. Essential Tasks: Reports to the Claims Operations Manager and/or Team Lead on workflow issues and the handling of assigned claims inventory Understand Claims Handling guidelines and Workflows. Ability to train in Sagitta and ImageRight, including document uploads and complete tasks Ability to analyze insurance policies for coverage eligibility Reporting claims to assigned...

Regional Product Specialist, Lexington Builders Risk Lexington has an opportunity for a Regional Production Specialist on the U.S. Builders Risk team specializing in underwriting primary, shared and layered construction risks. The Regional Production Specialist is expected to work effectively in an independent manner to successfully manage his/her book of business of new and renewal production along with executing the profitability strategy for territory’s portfolio. A Regional Production Specialist must be able to illustrate sufficient technical analysis and underwriting acumen combined with marketing and sales skills to meet underwriting goals (i.e., achieve growth targets and maintain overall profitability). In addition, the ability to coach, train and develop staff to their fullest potential is required. Make your mark in Underwriting We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and...

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.  We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo....