74 director of operations jobs found in Atlanta

The Leader of CX Enablement is one of three senior pillar leaders shaping the future of customer experience at AssuranceAmerica. At this level, the role carries enterprise accountability — not just for building the function, but for defining the capability strategy that will underpin AssuranceAmerica's CX model as it scales from a regional call center to a national platform handling $2B in premium across 30+ states. This individual will own quality assurance and training, experience design and governance, Voice of Customer, and state expertise at an enterprise level — ensuring the Enablement pillar operates as a strategic asset to the business, not just a support function. The goal is setting the vision, owning the talent architecture, and representing CX Enablement across the company. Quality Assurance & Training — Enterprise Standard Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 — not just running...

Description Technical Director Industrial Hygiene and Engineering Services We are seeking an experienced Industrial Hygiene and Safety Engineering professional for a highly visible role for one of our largest accounts. This position serves as a primary technical advisor and strategic partner to the customer, responsible for developing, advancing, and continuously improving industrial hygiene and safety engineering strategies that proactively identify, evaluate, and control workplace hazards. The role requires strong initiative, technical depth, thought leadership, and the ability to manage complex priorities across Industrial Hygiene, Health & Safety, and Operations Engineering disciplines, with a strong emphasis on Prevention Through Design and sustainable risk reduction. This unique role combines program development and administration with on-site services to ensure depth in understanding customer operations, procedures and culture.   This position...

At AIG, we protect our clients against uncertainty and risk and provide the confidence for tomorrow’s opportunities. Join us as a director of a Workers Compensation claims team to grow your skills and experience as a valued member of the team. Make your mark in Federal Workers Compensation Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact This position is responsible for leading a team of Claims Examiners on the Federal WC Claims team and for directing activities consistent with the mission statement of AIG Claims, Inc. by achieving stated goals through best practices and...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - Auto & General Liability to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.   Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury,...

Director, Global Legal, Compliance & Regulatory Technology The Director, Global Legal, Compliance & Regulatory (GLCR) Technology will design and deliver technology-driven solutions to enable the optimal delivery of legal, compliance, and regulatory services within AIG across all regions in which the company operates.  The candidate should have demonstrated experience in and deep knowledge of the legal industry, coupled with a strong technology professional background, excellent team leadership skills, and a strong knowledge of corporate, large company structure, which will enable effective partnership between GLCR and IT.   The ideal candidate should be a process-driven, strategic thinker with a proven track record of managing high-performing teams with an operational excellence mindset and evidence of having delivered significant organizational results.  Key Responsibilities Lead a high-performing team that drives technology and process innovation, including...

We are seeking an experienced and strategic Director of Finance to lead financial operations for a portfolio of captive insurance companies. This role is responsible for overseeing financial reporting, regulatory compliance, client service delivery, and team leadership within a captive management environment. The ideal candidate brings deep expertise in reinsurance and insurance accounting (GAAP/STAT/IFRS), strong client-facing skills, and experience managing multiple captive programs across diverse lines of business. Key Responsibilities Financial Oversight & Reporting Oversee monthly, quarterly, and annual financial reporting for a portfolio of captive insurance clients Ensure accuracy and timeliness of financial statements in accordance with GAAP, STAT, IFRS and regulatory requirements Oversee the preparation of audited financial statements and coordinate with external auditors Develop, manage and monitor the annual Budget and Forecast for the captive...

We are seeking an experienced and strategic Director of Finance to lead financial operations for a portfolio of captive insurance companies. This role is responsible for overseeing financial reporting, regulatory compliance, client service delivery, and team leadership within a captive management environment. The ideal candidate brings deep expertise in reinsurance and insurance accounting (GAAP/STAT/IFRS), strong client-facing skills, and experience managing multiple captive programs across diverse lines of business. Key Responsibilities Financial Oversight & Reporting Oversee monthly, quarterly, and annual financial reporting for a portfolio of captive insurance clients Ensure accuracy and timeliness of financial statements in accordance with GAAP, STAT, IFRS and regulatory requirements Oversee the preparation of audited financial statements and coordinate with external auditors Develop, manage and monitor the annual Budget and Forecast for the captive...

Broker Director Job Description Reporting to the Broker & Market Leader, the Broker Director is primarily responsible for directly managing the relationships with brokers a select set of five or less retail brokers. The Broker Director will be a key part of a national team assigned to each of their focus brokers and collaborate closely with their counterparts across AIG and at the broker to drive engagement and insights that yield outpaced growth. How you will create an impact Tasked with driving the financial results and managing assigned retail brokers within a market, the Broker Director will create clear goals that are defined and designed to: Promote profitable growth and/or retention and expand desired mix of business. Ensure AIG is deriving insights, value and results out of consulting or data services purchased from retail brokers. Support AIG’s efforts to execute goals locally consistent with national commitments to/from retail brokers. Leverage...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Job Description At AIG, we are reimagining the way we help customers to manage risk. Join us as a Construction & Capital Projects Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.   Make your mark in Real Estate This role will report to the Global Head of Portfolio Management and Strategy. The position is the “go-to” source for all things project management and be responsible for developing program and governance structure for this team. Responsibilities Program / Project Management What we are looking for:   Bachelors or master’s degree, with preference for Construction, Engineering, Architecture or Business Preferably 10+ years of work experience, working in Real Estate or Project Management Proven track record of managing simultaneous capital projects, ranging from $50,000 to over $50M Expertise in building and managing detailed construction budgets and...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a North America Claims Vendor / Law Firm Panel Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Stewardship Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Reporting directly to the Global Head of Claim Supplier Management, the role will be responsible for the management of the Claims Law Firm and Claim Vendor function for AIG North America business. The role will focus on leading the...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Managing Director Complex Claims - TPA Oversight to play your part in that transformation. It’s an opportunity to grow your skills and experience in a key leadership role within the team. Make your mark in TPA Overnight Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. TPA Oversight claims handles carrier oversight of TPA adjusted claims for General Insurance. TPA Oversight claims is a growing team in General Insurance primary claims. TPA Oversight claims is account and relationship driven working with large corporate insureds...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and...

Technical Capability Manager - GenAI   Be part of something groundbreaking    At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.    With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.    This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products.   If you’re excited by the opportunity to create meaningful impact at scale and shape the future of...

Join us as a Complex Claims Director to grow your experience in Claims.   Make your mark in Claims   Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Are you interested in handling some of the largest and most complex claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.  These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, class action injury claims, catastrophic product liability claims.  You...

Make your mark in Business Services Corporate Real Estate & Business Services is a global team that manages our vast corporate real estate portfolio. It also has responsibility for corporate security, business continuity / resiliency, and business services such as facilities management. The team takes an innovative approach to supporting day-to-day operations and fostering a dynamic workplace, while driving commercial and operational efficiencies. How you will create an impact Reporting directly to the Vice President, North America Business Services, the Strategic Operations Business Services Leader will drive operational excellence and strategic alignment across all of AIG's North American offices. This pivotal role ensures that Business Services functions as a seamless and efficient single point of contact for all U.S. and Canada business needs. The leader will proactively partner with regional business services, Finance, Audit/Risk, and IT to develop and implement...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Zonal Underwriting Manager, Retail Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Underwriting, Retail Property AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. Reporting to the Senior Zonal Underwriting Manager, this role will be primarily responsible to execute the geographic underwriting strategy for Retail Property. In addition,...

Job Type: Permanent Build a brilliant future with Hiscox   The Role: This Software Engineer role focuses on building and maintaining the APIs that power Hiscox’s insurance platform. You’ll design and implement Open API-based services within a microservice architecture, contributing to the infrastructure that enables launching and managing new insurance products at an industry-leading pace. You’ll contribute to key technical decisions and grow your impact on the team’s ability to scale and deliver. The Team: The Carrier Platform team owns the APIs and systems that power policy underwriting, issuance, and management. As part of Hiscox’s engineering organization, the team plays a central role in enabling business growth through faster product delivery and stronger service reliability. You’ll collaborate closely with other engineers, product managers, and insurance stakeholders to evolve the core platform that supports all insurance programs. Job Summary:...

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs, and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. Job Summary Responsible for management of a collection of states and Territory Managers consistent with the corporate goals. Responsible for growing premium volume with profitable loss ratios, developing incremental business in existing accounts, educating and motivating agencies on all the steps they can take to generate profitable loss ratios, terminating or...