26 area customer experience specialist jobs found in Atlanta, GA

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Specialist to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency. How you will create an impact               Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If...

Casualty Specialist III Make your mark in Claims. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.  The ideal candidate possesses advanced technical expertise in coverage analysis, liability assessment, reserve management, litigation strategy, and claim resolution. Working independently and exercising a high degree of judgment, the Complex Claims Director partners closely with insureds, brokers, underwriters, defense counsel, and senior business leaders to develop effective claim strategies, mitigate risk, and achieve timely, cost-effective outcomes. This role serves as a technical leader within the claims...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

The Recovery Specialist is responsible for the end- to- end recovery process to include; investigation, identification, and pursuit of recovery/subrogation opportunities to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG, while ensuring recovery expenses are minimized.  A Recovery Specialist will be responsible for the most complex, highest value claim recovery cases covering multiple commercial insurance lines of business within the North American region.  This role regularly requires the exercise of discretion and professional judgment in evaluating whether to pursue recovery and in negotiating settlements.  Key responsibilities: •    Reviews assigned claim files to determine if recovery is feasible, investigates and evaluates liability issues, coordinates investigations by expert witnesses, proactively follows up with relevant parties, handles arbitrations, and refers cases to approved...

At AIG, we protect our clients against uncertainty and risk and provide the confidence for tomorrow’s opportunities. Join us as a director of a Workers Compensation claims team to grow your skills and experience as a valued member of the team. Make your mark in Federal Workers Compensation Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact This position is responsible for leading a team of Claims Examiners on the Federal WC Claims team and for directing activities consistent with the mission statement of AIG Claims, Inc. by achieving stated goals through best practices and...

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Workers Compensation Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. Make your mark in Federal Workers Compensation Claims. Focused on Workers Compensation within the Federal jurisdiction, this role is an ideal opportunity to develop your expertise in handling and investigating Defense Base Act claims. The aim is deal with claims through a proactive, best practice approach, in line...

Regional Product Specialist, Lexington Builders Risk Lexington has an opportunity for a Regional Production Specialist on the U.S. Builders Risk team specializing in underwriting primary, shared and layered construction risks. The Regional Production Specialist is expected to work effectively in an independent manner to successfully manage his/her book of business of new and renewal production along with executing the profitability strategy for territory’s portfolio. A Regional Production Specialist must be able to illustrate sufficient technical analysis and underwriting acumen combined with marketing and sales skills to meet underwriting goals (i.e., achieve growth targets and maintain overall profitability). In addition, the ability to coach, train and develop staff to their fullest potential is required. Make your mark in Underwriting We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   At The Hanover, we are committed to delivering specialized expertise, building enduring partnerships, and helping our customers navigate an increasingly complex risk landscape. We are seeking a seasoned Senior Underwriting Specialist to join our Professional Liability team, supporting our Asset Management practice within Financial Institutions . This highly visible, market-facing role is designed for an underwriting professional with demonstrated experience underwriting Asset Managers, including RIAs, private fund managers, and other investment management firms and a proven ability to cultivate strong agency and broker relationships. The successful candidate will leverage deep technical...

Job Type: Permanent Build a brilliant future with Hiscox   Job Title: Regional Lead - Hiscox Underwriting Solutions Team (UST) Location: Atlanta, Boston, Chicago, Manhattan, Scottsdale, West Hartford (Hybrid) Job Description: Hiscox is seeking a Regional Lead to guide a team of underwriters and manage relationships with regional brokers within our Underwriting Solutions Team. This role carries responsibility for the underwriting quality and profitability of a regional book of business, applying advanced underwriting authority while overseeing and developing a team of underwriters. In this role you will bring strong leadership and underwriting judgment, demonstrated through active engagement with brokers, underwriters, and key stakeholders across the US offices. Key Responsibilities: Underwrites, prices, and negotiates accounts consistent with the quality of the risk and according to the company’s strategies and guidelines for the product...

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.  Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our...

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.  Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager, Core Change & Steady State Position: Data Product Manager Reports To: Director of Product & Delivery, Data Organization Location: Atlanta, GA; Boston, MA; NYC Manhattan; West Hartford, CT (Hybrid) The Team: Our Data organization creates and manages a portfolio of trusted, reusable, and governed data products that deliver measurable business value and drive profitable growth for the company. We operate an agile, product-based delivery model with cross-functional scrum teams aligned to business objectives and key results. We are in the midst of a deliberate shift toward an AI-first operating model — embedding AI, GenAI, and intelligent automation directly into how we discover, model, build, test, monitor, and support data products, so that every core and steady-state capability we own becomes faster to deliver, easier to trust, and cheaper to run over time. About...

Job Type: Permanent Build a brilliant future with Hiscox   Product Manager, Data Science, AI & Innovation Position: Data Product Manager Reports To: Director of Product & Delivery, Data Organization Location: Atlanta, GA; Boston, MA; NYC Manhattan; West Hartford, CT (Hybrid) The Team: Our Data organization creates and manages a portfolio of trusted, reusable, and governed data products that deliver measurable business value and drive profitable growth for the company. We operate an agile, product-based delivery model with cross-functional scrum teams aligned to business objectives and key results. We are in the midst of a deliberate shift toward an AI-first operating model — embedding AI, GenAI, and intelligent automation into how we discover, build, deploy, and scale data products, and this role sits at the leading edge of that shift, partnering with our data science, AI engineering, and intelligent automation teams to turn emerging capability...

Job Type: Permanent Build a brilliant future with Hiscox   Billing Excellence Lead – Hiscox US Overview: The Billing Excellence Lead is responsible for driving continuous improvement and process excellence within the billing function. This role focuses on transformation, innovation, and strategic enablement—leading process design, improvement projects, and supporting programs run through the Transformation Office and Operations Delivery. The role is critical to enabling scalable, customer-centric billing operations that support business growth and compliance. Key Responsibilities: Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities. Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience. Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams. Support the...

About the role The Lead Specialist, Procurement Process Excellence, Governance & Sustainability will support the development, documentation, governance, and continuous improvement of procurement processes and operational procedures across the Global Sourcing & Procurement Services (GSPS) organization. Reporting to the Director of Process & Policy, this role is responsible for driving process standardization and documentation, supporting process improvement initiatives, and ensuring operational consistency across procurement activities. The role will also support sustainability reporting and compliance activities, including procurement-related greenhouse gas (GHG) data collection, reporting, and documentation, as well as business continuity and operational resilience initiatives. This includes coordinating business continuity planning activities, maintaining related documentation, and supporting continuity testing and emergency preparedness efforts. The...

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Associate Underwriter Windstorm Risk Classification : Full-Time Division : Windstorm Risk Salary : $70,000.00-$85,000.00 Travel : 0-10% Work Environment : Hybrid Location : Atlanta, GA Role overview DUAL North America is seeking an Associate Underwriter for the Windstorm Risk division.   At DUAL, Associate Underwriters play a key supportive...

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in...

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in...

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  This individual contributor position works under moderate direction, and within defined authority limits, to manage commercial claims with moderate to high complexity and exposure for a specific line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s). JOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of moderate to high complexity and exposure commercial claims by following...