175 customer service manager jobs found in Atlanta

Job Type: Permanent Build a brilliant future with Hiscox   Senior Manager, Marketing Analytics Reporting to: VP, Digital Performance Location: Atlanta, GA The Role: We’re looking for a Marketing Analytics Manager to join our high-growth, data-driven marketing team. In this role, you’ll lead digital marketing analytics and performance measurement across our acquisition and growth efforts. This role will serve as a strategic analytics partner to Marketing leadership, owning measurement frameworks, executive reporting, and insights that drive customer acquisition, conversion quality, and long-term value. You’ll bring your experience stitching together data from multiple platforms including site analytics, digital ad platforms, and BI reporting, to deliver business KPIs and performance insights. This role is ideal for an analytics leader who is both hands-on with data and comfortable presenting insights at the executive level, particularly within an...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Customer Service Representative (CSR) to join our growing team in Atlanta, GA! The Customer Service Representative (CSR) will support the clerical and administrative process of the Broker’s book of business for both renewals and new business. How You Will Contribute:   Develop a full working knowledge of Commercial Lines procedures. Handle client request for information, endorsements cancellations, and other services as required. Assist in analyzing insurance exposures and account summaries. Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness. Preparation of binders, certificates, automobile identification cards, invoices, and similar items. Assist in resolving unbilled items, account differences...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Customer Service Representative (CSR) to join our growing team in Atlanta, GA! The Customer Service Representative (CSR) will support the clerical and administrative process of the Broker’s book of business for both renewals and new business. How You Will Contribute:   Develop a full working knowledge of Commercial Lines procedures. Handle client request for information, endorsements cancellations, and other services as required. Assist in analyzing insurance exposures and account summaries. Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness. Preparation of binders, certificates, automobile identification cards, invoices, and similar items. Assist in resolving unbilled items, account differences...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job!    As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be...

Job Description: Title: Account Manager   Associate   - Commercial Lines   Work Mode:   Fully remote for candidates able to work EST/CST schedule   | Location/Supporting:   Atlanta, GA office   | Book Focus:   Contractors, Manufacturing, General Book     Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations     About the Role :   Provide administrative and customer service...

Position Summary:   The Account Manager position maintains a professional relationship with our clients through exceptional customer service.  Account Managers are assigned a book of business comprised of fully insured and level funded clients in our Select Business Unit. This role is responsible for obtaining clients’ trust by meeting their needs and expectations. They are also responsible for supporting our sales Agent(s) in producing new business and renewing existing business.  Account Managers serve as an advocate to our clients and their employees through positive relationships with the various carriers and continuous education. Supervisory Responsibilities:   None Essential Tasks: Acts as the primary contact between client, prospect, agency, and producer; represents the agency in handling complaints, arbitrating disputes, or resolving grievances Handles or refers all service requests by our clients Initiates and handles marketing of accounts beginning 120...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description A day in the life of a Large Loss Field Estimating Property Adjuster, and what it takes to do the job!   As a Large Loss Field Estimating Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will be leveraging various platforms and software such as Xactimate and ClaimsX Video...

Overview The Manager, Client Success Management is responsible for leading a team accountable for the end-to-end success of a scaled portfolio of clients, ensuring they realize measurable business outcomes from the Origami platform. This role is designed for a high-volume coverage model (1:25 or greater client-to-CS ratio) and emphasizes a 1:many engagement strategy, consistent adoption of platform workflows (including case management and request intake), scalable enablement, and lead generation.   As a strategic leader and coach, this role ensures the team delivers a proactive, consistent client experience across onboarding, adoption, and retention and growth. This role develops repeatable success plays, uses data-driven insights to manage health across a large book of business, and partners cross-functionally to remove friction and improve the client lifecycle at scale.     Responsibilities People Leadership & Team...

Description Join Liberty Mutual as an Equipment Breakdown Risk Engineering Regional Manager, where you’ll lead a high-performing team shaping the future of equipment safety and reliability for our commercial customers. In this role, you’ll guide engineers and inspectors who conduct boiler and pressure vessel inspections, deliver technical account engineering, and perform equipment breakdown risk assessments across your region. You’ll set the strategic direction for the team, ensure technical excellence, and elevate the customer experience through strong partnerships and industry expertise. As a key leader within our Risk Engineering organization, you’ll champion innovation, uphold compliance with NBIC and jurisdictional standards, and drive operational performance that helps protect businesses, communities, and people.     Key Responsibilities: Lead and develop a team of engineers performing inspections and risk assessments. Review and...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide . Under broad supervision, responsible for underwriting risk for the underwriting lifecycle from submission through policy issuance, for both renewal and new business within limited authority. Partnering with Underwriters on all aspects of the Underwriting function including: providing the necessary information to allow for UW to make prudent underwriting decisions. JOB DESCRIPTION: Performs a combination...

Acrisure   Claims,   LLC   is seeking an entry level   Medical Only   Adjuster to join its Workers’ Compensation Claims Department. This individual will effectively review   Medical Only c laims and determine   appropriate action   for resolution .    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Candidate must reside in the Metropolitan Atlanta area and have a minimum of three (3) years of experience handling municipality claims under Georgia jurisdiction Primary Duties      Investigate claims thoroughly, including coverage   and   identifying   subrogation .      Manage   medical issues   and schedule   timely   appointments.    Work closely with Team Manager to   identify   red flags .      Consistently keep claim files documented and updated     Ensure that all   medical...

About the role This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support.  The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations.  The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers. Key responsibilities: This role handles the most complex accounts and provides technical guidance to the other junior support staff. The role works under moderate supervision. Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business. Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to...

Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on architect and engineering firms. What differentiates us is our construction industry expertise. Our leaders have prior experience as practicing construction lawyers (in-house and outside), engineers, consultants, and underwriters – giving us a unique and unmatched insight into how A/E firms operate, deliver projects, and manage risks. With respect to insurance, we place many of our largest clients who qualify in highly profitable group captive programs that have saved millions, and we do so for more A/E firms than all other insurance brokers combined. We’ve been so successful, that now we’re looking to grow our team!   JOB OVERVIEW: The Broker’s main functions are to provide day-to-day customer services including completing ad hoc projects as needed, responding to client questions, providing insurance program design and...

Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on architect and engineering firms. What differentiates us is our construction industry expertise. Our leaders have prior experience as practicing construction lawyers (in-house and outside), engineers, consultants, and underwriters – giving us a unique and unmatched insight into how A/E firms operate, deliver projects, and manage risks. With respect to insurance, we place many of our largest clients who qualify in highly profitable group captive programs that have saved millions, and we do so for more A/E firms than all other insurance brokers combined. We’ve been so successful, that now we’re looking to grow our team!   JOB OVERVIEW: The Broker’s main functions are to provide day-to-day customer services including completing ad hoc projects as needed, responding to client questions, providing insurance program design and...

Job Type: Permanent Build a brilliant future with Hiscox   Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!   Position: Complex Claims Specialist A&E Location: Atlanta, Boston, Chicago, Hartford, Manhattan About the Hiscox Claims team: The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling. The Role: The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage,...

Company: Marsh Description: Marsh USA LLC is seeking candidates for the following full-time position based in the Atlanta, GA office (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.):                                                   Client Relationship Management - Senior Specialist We will count on you to: Responsible for accurate and timely delivery of global insurance policy administration, insurance premium collection, and certificate handling. Participate in insurance contract and compensation negotiations, strategy planning, and customer retention. Develop relationships with customers and act as their trusted insurance/risk management advisor. Responsible for company's overall service delivery to a complex book of customers, including new and expanded revenue generation. Serve as the primary point-of-contact and project manager for customers and ensure progress towards all deadlines...

Job Responsibilities and Requirements Responsible for sales and service of Group Products to the producers within his/her assigned territory.  Reports directly to a Regional Sales Manager.  Responsible for the sales of Company products, achieving sales goals by line of business. Responsible for the development of brokers within his/her sales territory. Adherence to established Field and Home Office administrative procedures. Adherence to company underwriting guidelines while soliciting and securing profitable business. Will provide service to policyholders and brokers as necessary. Assist the Regional Sales Manager in the general operation of sales office functions as requested. Required Knowledge, Skills, Abilities and/or Related Experience High School Diploma or equivalent required. Relevant Bachelor’s Degree highly preferred. Must have a minimum of 3 years previous group employee benefit experience and a minimum of one successful year of...

Job Type: Permanent Build a brilliant future with Hiscox   AVP, Team Manager – Commercial Property About Hiscox USA: Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Approximately 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners for Property and Casualty and Specialty Lines, including Professional Liability, Cyber, Technology and Media & Entertainment. Hiscox USA has built the digital business through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach from its inception and is less constrained by the channel conflict that affects some competitors. Customers have a...

Make your mark in Underwriting AIG underwriting teams help to find insurance solutions in areas including Personal Accident, Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. This Underwriter role will be an ideal next step in your career if you already have some relevant experience in insurance – or this could be your entry into underwriting if you have transferable skills. As an Underwriter, you will be responsible for the day-to-day underwriting activities for an assigned book of business within an assigned region and will work closely with Regional Underwriting Manager, Sales, Compliance, Claims...

Company Details     Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, & Professional Liability.  We offer national service and local knowledge to our exclusive wholesale broker network and the businesses they serve.   Responsibilities The Claims Manager will supervise and direct work of claims team responsible for the handling of the NY labor law and construction claims.  This role will monitor conformance of claims personnel to industry and company standards, procedures, and objectives, plus be responsible and accountable for departmental results.    The role may be based in our Atlanta, GA or Scottsdale, AZ offices or surounding states. Provide technical oversight and guidance to claim professionals, ensuring consistent execution of complex claim-handling standards and...