06/05/2026
MagMutual is seeking an experienced Operations Leader to drive execution, performance, and continuous improvement across critical claims and defense operations workflows. This role is responsible for overseeing end-to-end operational processes—including intake, workflow management, and vendor coordination—while ensuring service levels, quality standards, and business outcomes are consistently met. This position operates at the intersection of claims, legal, and operational execution, requiring close coordination with internal claims teams and external law firms and vendors. The ideal candidate brings a strong operational mindset, thrives in a data-driven environment, and has experience managing complex, high-volume workflows. SPECIFIC DUTIES: Own end-to-end workflow execution, including intake, work routing, assignment, processing, and completion Ensure adherence to service level agreements (SLAs), quality standards, and throughput expectations Establish, monitor, and report on...
MagMutual
Atlanta, GA
Full Time
