01/16/2026
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Supervise all daily operations of the Inbound and Outbound Teams in the Contact Center. Ensure all standards of productivity, timeliness, quality, and customer service are consistently achieved or exceeded ESSENTIAL FUNCTIONS Assist with hiring, training, motivating and scheduling an adequate number of employees to meet, or exceed, department goals while staying within expense guidelines Monitor ACD for inbound/outbound traffic flow and agent status to ensure service level and response time...
Markel
Bedford, TX, USA
Full Time
