1 technical support associate jobs found in Bedford, NH

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products. Responsibilities Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems Log and diagnose issues reported to the Help Desk Provide process, procedure and troubleshooting documentation Coordinate the resolution of any application/software issues Perform standard reporting when required Requirements High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science Knowledge and use of computer and network hardware (LAN,...