4 quality analyst jobs found in Berkeley Heights, NJ

POSITION OVERVIEW The Operations Analyst supports the Optimization & Transformation team by conducting operational analyses, documenting processes, gathering requirements, and assisting with improvement initiatives across SPG’s portfolio companies. Working closely with Senior Operations Consultants and cross-functional teams, this role analyzes business processes, identifies inefficiencies, and supports the implementation of optimization projects. This role provides broad exposure to operations across Underwriting, Sales, Claims, and business operations—offering a comprehensive understanding of end-to-end insurance workflows. You’ll gain hands-on experience with process mapping, data analysis, project coordination, and stakeholder engagement while contributing to meaningful transformation initiatives. KEY RESPONSIBILITIES Process Documentation & Analysis Document current-state business processes through interviews, observation, and data collection Create...

About SPG SPG is a specialty insurance holding company focused on acquiring and scaling Managing General Agents (MGAs) and Wholesalers in the E&S and specialty insurance markets. We are building a portfolio of best-in-class operations supported by centralized excellence in innovation, data, and operational transformation. Our commitment to innovation and operational discipline enables our operating divisions to compete and grow in dynamic markets. Position Summary The Director, AI Strategy & Automation Enablement is a business leader responsible for defining how artificial intelligence and automation create measurable value across our underwriting, sales, operations, finance, and claims functions. This role owns the AI strategy, use-case pipeline, pilot execution, and field adoption—ensuring AI investments deliver business results and are embraced by our field teams. Serving as the primary business owner for AI enablement, you will partner closely with Corporate...

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies). Position:  Operations Project Manager Position Overview Specialty Program Group has an opportunity for a project manager within the Operations division to manage critical, enterprise-changing initiatives. The successful candidate will be a strong communicator who welcomes challenges, and always drives for the best business outcome. Seeking a leader who will bring a perspective, contribute to the intellectual strength of the Operations team, and work with a mindset of continual improvement. Responsibilities Lead complex, high visibility initiatives, toward achieving business objectives. Develop in-depth understanding of SPG’s business goals to plan and execute effective project delivery strategy. Create...

Duties and Responsibilities: Directly handle, manage and/or oversee  financial lines plastic card fraud and theft claims; and employment practices liability claims.  Handle claims in accordance with Claim Handling Best Practices in all phases of the claim including through initial contact, investigation of the claim, evaluation the claim for coverage and reserving for exposure, and in the resolution and documentation of claims.  Provide top-notch customer service through all interactions and communications including with internal and external customers and business partners.  Review and evaluation of policies to determine coverage.  Resolve coverage-related matters working collaboratively with outside counsel when necessary. Complete written reports and present claims to management, underwriting, actuary and reinsurers on claim developments as needed. Adhere to all statutory regulations and Unfair Claims Practices Acts....