29 jobs found in Bethlehem, PA

This is a mobile position with preference given to candidates within commuting proximity to a Guardian office with the ability to travel to Guardian offices as determined by the People Leader. Position Summary The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost containment activities, reports, and quality control issues. The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency. You will assist team members with their development and career progression. The Team Leader...

Guardian is seeking a highly skilled professional with outstanding verbal and written communication abilities who demonstrates self-motivation and a clear goal-oriented mindset. You excel in dynamic, fast-paced environments and consistently uphold best-in-class customer service standards. Your patience, empathy, attention to detail, and ability to work both independently and as part of a team further distinguish your professional capabilities. You have   0-2 years of experience in broker-dealer operations or a related field Bachelor’s degree or equivalent combination of education and relevant work experience Knowledge of retail and retirement brokerage/advisory accounts, including required minimum distributions and federal and state tax requirements Awareness of operating in a regulated environment and the importance to adhere to policies, procedures, and supervisory controls A positive, service-oriented mindset...

Role Summary   The Head of Enterprise Voice of the Customer Program is a senior people leader responsible for leading and scaling Guardian’s enterprise Voice of the Customer ( V o C ) capabilities across Group Benefits, FP&R Solutions, and Client Solutions & Wealth Management.   Sitting within Consumer Experience & Advocacy (CXA), this role translates   priorities into actionable,   journey level   customer insights that enable partners to make more   customer led   decisions that drive growth, retention, and operational performance.   The leader is accountable for   VOC   program delivery, insight synthesis,   closed loop   feedback, and experience measurement, while building a   high performing   team and strong partnerships across the enterprise.     Key Responsibilities   Lead execution of Guardian’s enterprise   VoC   strategy, ensuring alignment to   strategic...

Role Summary   The Head of Experience Design   will   operationalize experience best practices at scale to deliver measurable business outcomes   supporting   Guardian’s   strategy .      Reporting into senior leadership, this role leads the User Experience (UX) team, the Customer Experience (CX) Programs team, and Senior Experience Consultants, and plays a critical role in enabling and supporting Guardian’s Business Technology Operating Model (BTOM). The leader ensures that consumer experience best practices are current, actionable, operationalized, and consistently applied to drive measurable business outcomes and progress toward goals.   This role acts as both a strategic advisor and enterprise influencer, partnering across business, technology, and functional leaders to embed consumer-first thinking into strategy, planning, and execution.   Key Responsibilities   Define and lead the enterprise vision for...

Description As a Consumer Experience (CX) Center of Excellence (COE) Lead, you’ll be a strategic enabler between our CX Center of Excellence and business and technology product teams — championing a journey-first, data-informed approach that advances consumer centricity at scale. You’ll consult with Product Managers and Value Stream Leaders to translate market trends and internal insights into clear recommendations for product roadmaps with measurable objectives and success metrics; operationalize CX standards across teams; and deploy the right COE expertise (VOC, experience design, research, intelligence) into the highest-value work to deliver improvements in consumer satisfaction, ease, and loyalty. You’ll train and coach Product Managers and other key product roles on journey mapping and consumer-centered ways of working, acting as a trusted advisor who helps teams apply these practices in real delivery decisions. This role is someone who thrives in ambiguous, fast-changing...

As an Experience Program   Manager , you will   drive the   governance,   educat ion ,   support,   and   ongoing   collaborat ion   with business stakeholders   across experience efforts .    You will lead the   creation,   assessment,   and improvement   of existing   Experience   CX Ops Model   process es .   You will lead current and future state   experience journey mapping workshops to   identify   and address opportunities for our   business   customers   across Enterprise initiatives .   You will  support   the creation of   journey resources to   inspire teams   to   consistently consider the   consumer   needs.   You will support Experience Leadership in the definition and enhancement of experience processes and govern adherence.     You Are   You are a self-starter who can manage end-to-end program execution with partners across various levels and areas of the...

The Broker-Dealer Operations Support role is responsible for overseeing and optimizing daily operations to support our field force. This position plays a critical role in planning capacity, improving workflows, supporting the operations team, and partnering with firm leaders to drive efficiency and service quality. You will be responsible for, but not limited to, broad operational administration, covering grey areas, workflows, and relationship management for our field force. You excel in a dynamic and fast-paced environment and have the ability to create relationships with senior leaders across firms we partner with. You will Lead capacity planning for our Guardian India operations partners Oversee and manage all broker-dealer operations work queues Own and maintain the operations training curriculum in partnership with our Training & Development Team Partner with Third-Party platform owners on operational support and optimization Design, implement, and...

Guardian is seeking a Group Benefits Sales Representative who will be responsible for building and maintaining brokers and plan holder relationships to drive ongoing sales and retention of groups of 2-2,000 lives with a primary focus on the under 100 lives market. Success will be determined based on the ability to attain high levels of production through broker development and internal relationships. This role will report to the Market Leader within the assigned territory. You Will: Market, position, and sell Guardian’s entire Group Benefits portfolio products and technology solutions to your designated brokers. This includes Dental, Vision, Life, Disability, Absence, and Supplemental Health products. Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention. Understand territory dynamics to build, develop and maintain broker relationships to grow the book of business while...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Receptionist/Mail Room Clerk to join our growing team in Bethlehem, PA .  In this role, you will process all incoming and outgoing mail accurately and efficiently, maintain and replenish office supply inventory, support general office functions, and provide backup coverage for front desk/reception duties. How You Will Contribute:   Open and scan incoming mail to appropriate individuals in a timely manner. Maintain sufficient funds in the postage meter. Maintain and organize office supply inventory; monitor levels and reorder as needed. Pick up and distribute interoffice correspondence at least twice daily. Scan incoming faxes and route to the appropriate recipients. Monitor the Mail Room email inbox and distribute correspondence accordingly. Sort, process, and apply accurate...

As a Product   Owner for the   Operations Value Stream team, you will   lead the enrollment and billing enablement team and   be   responsible for translating the product vision and strategy into actionable   tasks , ensuring alignment with   business   needs and organizational goals .   The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. You will track progress to ensure   timely   delivery,   participate   in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner.   You will Develop and manage the product backlog, ensuring it aligns with the overall   business   vision and strategy   Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized...

Note: We are not offering sponsorship now or in the future for this role. Hybrid role: Must be within commutable distance to a Guardian office location in NYC, Bethlehem PA or Boston, MA. We do not offer a relocation package. Position Summary Drive Guardian’s Dental PPO and DHMO network strategy through advanced pricing analytics and data-driven insights. This role focuses on data analysis, evaluating provider economics, modeling fee schedules, and optimizing discount structures to ensure competitive pricing and sustainable network performance. You will be responsible for supporting analytical initiatives that influence reimbursement strategies, pricing proposals, and enhance financial outcomes for Guardian’s dental networks. You Will Support pricing analytics:  Model and analyze provider economics, fee schedule impacts, and discount structures to inform strategic pricing decisions. Develop pricing tools and dashboards:  Build automated reporting...

As a Product Owner, Agent Contracting & Licensing , you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner. You will Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product...

As a Business Product Owner, Sales Compensation, you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices. You will Work on a dedicated team of Business Analysts and Business Product Owners to develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including Features and Feature Success Criteria, User Stories and User Story...

Note: This role does not offer any type of sponsorship now or in the future. Please do not apply if you require sponsorship at any time. Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Workforce Management Senior Analyst. We are looking for curious, confident, and results-oriented individuals who want to be part of a solution-based team. In this role, you will partner across the organization to influence workforce strategy and develop practical solutions that continuously evolve and simplify how we operate. If you’re energized by meaningful work, collaborative problem-solving, and making a real difference, this role offers the opportunity to help Guardian show up at its best every day. This role is responsible for intraday and short-range workforce optimization to ensure service level stability,...

As a Product Manager you will be responsible for advancing the product roadmap by organizing and tracking initiatives, ensuring accountability for resolving dependencies and risks, and integrating usability research to support customer focused design. You will support end-to-end product development by identifying data input/output requirements and ensuring alignment with value stream objectives and business goals. You will Ensure data and AI integrity by partnering with subject matter experts and upholding quality across products and support scalable, data-driven solutions Monitor product performance and alignment by tracking product-level objectives and key results and ensuring the customer journey meets standards set by the Customer Advocacy Center of Excellence Collaborate with business leaders, change management and cross-functional teams to ensure seamless integration of new features and enhancements Conduct market research and competitive analysis to inform...

As a Wealth Management Agency Operations Specialist, you will support Guardian firms with submitting new business and servicing wealth management accounts. You will Partner with firms and Financial  Advisors to onboard new brokerage and advisory clients Process new account opening, funding, and annuity purchase requests Assist with asset movements, like transfers, wires, checks, journals, and setting up standing ACH instructions Monitor an agency’s book of business through management of the firm’s work basket and proactive alerts Act as point of contact for agency operational issues You have College Degree or relevant work experience Strong retirement and wealth management knowledge Must be able to work independently and as part of a team Must have background in the financial services industry in a service, operational, or sales support role Experience with Pershing’s NetX360, Wove performance reporting, and Envestnet Portfolio Management...

As the Life Claims Specialist, FPRS (Financial Protection and Retirement Solutions), you will play a key role in delivering meaningful experiences that support growth—both for your career and for our team’s collective future. At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and our consumers, we work together to turn what’s possible into reality. We believe in your aspirations for purpose, leadership, and achievement in both your professional and personal life, and this role provides the opportunity to bring those aspirations to life.   We will help build the core competencies you will need to be a successful Life Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills, assessing policy matters, and can manage competing priorities while meeting deadlines, this is your opportunity to...

Guardian’s Annuity In-Force Operations CARE team is seeking a highly motivated individual who is pursuing an opportunity to develop and grow their experience as an Annuity Operations Specialist . We are looking for an avid learner who possesses strong analytical and communication skills to support our annuity growth. This role is responsible for delivering accurate, timely, and compliant processing to support end-to-end in-force annuity transactions. As well as providing a high-touch service experience to our customers. As an Operations Specialist, you are empowered to take full ownership of each request from intake through resolution. You ensure stakeholders are informed at every stage, resolve complex issues independently, and escalate when appropriate to meet service and regulatory expectations. This role embraces the CARE mindset — Communicate, Advocate, Respond, and Empower — demonstrating authentic care for contract holders, field partners, and internal teams while...

Job Description Guardian is seeking a Senior Data Engineer to join the team responsible for establishing and maintaining an optimized, scalable data pipelines to provide access to high quality, consistent data in an easy and convenient manner to all authorized end users and applications of Guardian and its subsidiaries. As a Senior Data Engineer, you will play a vital role in our data infrastructure and analytics ecosystem. You will work closely with data architects and data scientists to build and maintain data pipelines, transform raw data into actionable insights, and contribute to the development of cutting-edge data solutions. This is an excellent hands-on opportunity to experience the latest technologies and make a significant impact on our data-driven initiatives. You will Collaborate with cross-functional teams to understand data requirements and translate them into effective data pipelines. Provide technical leadership and mentorship to a team of Data...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as a Lead, Payroll Specialist. This role will ensure that all payroll administration and accounting processes are regularly evaluated to be as streamlined and efficient as possible. It will be vital to ensure accuracy and timeliness response to ensure an ideal colleague experience across Guardian businesses. You will: Administer payroll for multiple schedules, ensuring timely and accurate compensation for all employees. Maintain payroll controls and procedures to support accuracy and safeguard sensitive information. Assist with wage garnishment vendor management, including processing orders and communicating with vendors. Streamline payroll processes to improve efficiency and reduce errors. Prepare third-party payment requests related to payroll...