34 jobs found in Bethlehem

Job Purpose The Business Analyst partners with business and technology stakeholders to identify, analyze, and document business needs, ensuring the delivery of effective, compliant, and scalable system solutions. This role focuses on translating business requirements into clear functional specifications while supporting process improvement initiatives and system enhancements that align with Guardian’s enterprise objectives. Key Responsibilities Partner with business stakeholders to elicit, analyze, and document business and functional requirements that support strategic and operational goals. Contribute to the design and improvement of business processes and procedures to enhance efficiency, accuracy, and user experience. Business and functional requirements documents Develop and maintain comprehensive requirements and analysis artifacts, including: Process flows and workflow diagrams Use cases, business rules, and supporting specifications System access matrices,...

Are you looking for a great career with paid benefits from day one, opportunities for career growth, and a chance to advance professionally? Join Park Avenue as a Customer Service Specialist! Our Customer Service Specialists provide support to financial professionals and clients via inbound calls to our Service Desk Team. Inquiries range in complexity but center around the servicing and care of brokerage and advisory accounts. You will Answer and resolve phone, email, and chat inquiries from financial professionals and clients on wealth management operations, including new accounts, transfers, mutual funds/annuities, stocks/bonds, alternative investments, qualified and non-qualified plans, and brokerage/advisory platforms and tools. Guide financial professionals and clients on required documentation, ensuring accurate submission and setting clear expectations for next steps and de-escalating concerns as needed.  Navigate multiple systems while managing call flow and...

Position Summary     Do you want to be part of a collaborative Agent Contracting &   Licensing   (AC&L)   team? Are you self-motivated, able to multi-task across several responsibilities and   possess   high quality interpersonal skills to effectively communicate with the field and business partners? Do you   lead with   a growth mindset? Do you challenge the status quo and take   incentive   to tackle   new problems ? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you ?     Are you skilled in a consumer-centric mindset?   If so,   then you may be a great fit for this CARE Specialist position   accountable for   delivering   exceptional   consumer experiences   through the work that we do .       CARE expresses the emotion we want to generate, and   it’s   also an acronym for Communicate, Advocate, Respond, and Empower –...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Senior Account Manager to join our growing team in Bethlehem, PA . How You Will Contribute Build, expand and solidify relationships with clients by addressing the client’s needs, including the identification and resolution of underwriting or policy issues. Build, expand and solidify relationships with carriers through regular communication and interaction on assigned accounts. Manage the renewal process for all assigned clients including reviewing loss information, providing assistance in obtaining updated information, handling renewal applications, remarketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal and binders. Always selling or reaching out for new business opportunities in order to grow your current book of business by asking...

The Change Management and Quality Assurance Lead role is accountable for leading quality assurance and regulatory execution across provider credentialing, recredentialing, and provider data management activities. This role ensures Guardian meets delegated credentialing audit requirements, maintains regulatory compliance, and delivers consistent, high‑quality outcomes through disciplined quality programs and effective change management. You will lead a team of Quality Assurance Specialists while partnering closely with credentialing, network services, compliance, and technology stakeholders. Through strong project management, documentation rigor, and oversight of regulatory‑driven process changes, you will help ensure Guardian’s operations remain compliant, scalable, and aligned with evolving regulatory expectations, including increased use of automation and AI‑enabled capabilities. You Will: Lead and develop a team of Quality Assurance Specialists responsible for...

Do you want to be part of a collaborative leadership team?  Do you think big and grow, accelerate impact, and lead change?  Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  Do you have a consumer-centric mindset? If so, then you may be a great fit for this Case Manager position with the Annuity New Business team. As an Operations Case Manager on the Annuity New Business team, you’ll show genuine care for our field partner and consumers through the work that we do. You’re highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work. You’ll keep our field partners and consumers informed during every step of their request and actively engaging with them to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond,...

As the Life Waiver of Premium Claims Specialist for FPRS (Financial Protection and Retirement Solutions) , you will play a key role in delivering meaningful experiences that support growth—both for your career and for our team’s collective future. At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and our consumers, we work together to turn what’s possible into reality. We believe in your aspirations for purpose, leadership, and achievement in both your professional and personal life, and this role provides the opportunity to bring those aspirations to life. We will help build the core competencies you will need to be a successful Life Waiver of Premium Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills, assessing policy matters, and can manage competing priorities while meeting deadlines,...

As a Claims Coordinator for FPRS (Financial Protection and Retirement Solutions), you will play a key role in delivering meaningful customer experiences that support growth—both for your career and for our team’s collective future. At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and our consumers, we work together to turn   what’s   possible into reality. We believe in your aspirations for purpose, development, and achievement in both your professional and personal life, and this role   provides   the opportunity to b ring those aspirations to life.     We will help build the core competencies you will need to be successful as a Claims Coordinator. In your first year, we will provide extensive training in a highly supportive environment. If you enjoy working directly with customers,   gathering   and   validating   information, navigating multiple systems, and managing competing priorities while...

The Technical Product Owner/ Engineer supports strategic modernization initiatives within the Financial Protection and Retirement Services Technology organization. The role partners closely with engineering teams to translate business needs into clear technical specifications, features, and system designs. This individual contributes hands‑on to technical discussions, solution design, and implementation support to ensure high‑quality delivery. This individual collaborates with product managers, business partners, and cross‑functional technical teams to shape technical solution. Strong knowledge of Agile is required to manage the backlog and drive iterative development. The individual will be deeply involved in hands-on technical activities such as development, supporting design decisions, creating technical requirements, and ensuring high‑quality implementation. You Are A self-starter, continuous learner and hands-on technical engineer who can translate vision from the...

Position Summary     Do you want to be part of a collaborative Agent Contracting &   Licensing   (AC&L)   team? Are you self-motivated, able to multi-task across several responsibilities and   possess   high quality interpersonal skills to effectively communicate with the field and business partners? Do you   lead with   a growth mindset? Do you challenge the status quo and take   incentive   to tackle   new problems ? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you ?     Are you skilled in a consumer-centric mindset?   If so,   then you may be a great fit for this CARE Specialist position   accountable for   delivering   exceptional   consumer experiences   through the work that we do .       CARE expresses the emotion we want to generate, and   it’s   also an acronym for Communicate, Advocate, Respond, and Empower –...

Join the dynamic team at Guardian Life as a  Business Intelligence Analyst III and be part of a data-driven environment. This role focuses on improving risk management and operational efficiency in our Underwriting and Operations vertical. Collaborate with BI Consultants, end users, and IT teams to convert data into critical information for sound business decisions. Your insights will be highly accurate, actionable, and reliable, contributing to the education and training of business partners and clients. In this role, you will be responsible for providing leadership with comprehensive information gathering, structured documentation, and the effective presentation of findings to management at all levels. You will Work independently on highly complex, cross-functional, analytical projects, proactively addressing business needs. Provide analytical subject matter expertise and recommendations to the Underwriting & Operations organization. Participate in workstream planning...

The Senior RN Clinical Consultant will work in partnership with Clinical and Vocational Leaders to provide ongoing coaching and oversight to Clinical Consultants and will serve as clinical subject matter expert in all lines of business (STD/LTD/Appeals) and products, action planning management, and Guardian systems. This incumbent will have a strong clinical and client focus to assist in ensuring the fair and accurate assessments of medically supported functional abilities. They will assist in cultivating talent and foster an environment of continuous learning. They will promote organizational excellence by demonstrating leadership, problem-solving behaviors, and viewing challenges as opportunities. This individual will work with the Clinical Team Manager to drive performance and ensure the team meets their goals. They will effectively communicate & explain departmental initiatives and changes as they relate to organizational goals & strategies. They will assist the...

Position Summary Guardian’s Annuity New Business CARE team seeks a dynamic and knowledgeable individual to join our team as an Annuity Relationship Manager . We are looking for someone with exceptional analytical and problem-solving skills, attention to detail, and intellectual curiosity; enabling us to discover deeper insights into our business and identify innovative ways to accelerate growth. This individual will be responsible for supporting all facets of annuity new business administration and working with internal and external partners. As a member of our CARE Team, you are part of a dynamic group focused on achieving team goals and identifying ways to improve consumer experience.  As the Annuity Relationship Manager, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create...

Guardian’s Group Distribution Compensation team is seeking a highly motivated individual ready to further their career as a Sales Compensation Analyst, Strategy in 2026!  We are looking for an avid learner with a “can do” attitude who is enthusiastic about leveraging data analytics to provide business insights and drive sales results through innovative incentive compensation programs. The ideal candidate will possess strong analytical, process, and interpersonal skills, and will be eager to embrace AI-powered tools to enhance accuracy, efficiency, and collaboration in their daily work. This individual will support all facets of incentive compensation strategy and design - including designing, modeling, goal setting, analysis, and communicating incentive compensation for our internal and external Group Sales Distribution team. You Are A naturally curious, data-driven thinker who enjoys uncovering insights and translating complex analysis into clear,...

As a Senior Product Manager, Risk Evaluation & Delivery , you will be responsible for defining and driving the product roadmap in alignment with the product vision and Objectives & Key Results. You will collaborate with Product Owners, Digital & Technology leaders, business owners, and key stakeholders to gather input and refine priorities. Your role will involve integrating usability studies, customer research, and data/AI standards into product requirements to ensure a customer driven, high impact, and compliant design. You will define and maintain end-to-end product journeys, identifying data input/output needs and aligning with value stream goals, while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence. This role supports a portfolio of products that enable digital risk evaluation, underwriting decisioning, and the delivery and communication of underwriting outcomes across customer-facing and field-facing...

Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days. The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian’s Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements....

Do you want to be the go-to expert for complex life underwriting decisions and help lead the adoption of next-generation tools? As an Underwriting Consultant, you will serve as a senior technical expert within the Life Underwriting practice for Financial Protection and Retirement Solutions. You will apply specialized expertise to adjudicate the most complex cases, troubleshoot escalations, and guide peers in leveraging modern underwriting technologies. This role ensures competitive, customer-centric, and compliant underwriting practices while aligning with our values of We do the right thing, We believe people count, We courageously shape our future together, and We go above and beyond for the people we serve. You are A recognized authority in life underwriting with the ability to interpret complex business issues and deliver sound, innovative solutions. You are comfortable adapting precedent and introducing approaches that improve efficiency and customer experience while...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Insurance Sales Producer for its team in Bethlehem, PA !     The primary responsibilities of this role are to sell and renew insurance to businesses in this community and region. Our team environment will provide you with a wealth of resources to help you reach your full potential. New sales are the focus of the position and cross sales of existing clients is also encouraged. As a full service agency, we can bring Personal Insurance, Commercial Insurance and Employee Benefits products to our customers. You will report directly to our Sales Manager.     How You Will Contribute:     Prospect, develop, propose and bind new business Actively pursue new customer prospects through telemarketing, networking, and personal referrals Renew existing customers every...

Role Summary The Head of IT & Infrastructure Operations is responsible for the overall reliability, performance, security, and operational excellence of the organization’s core technology infrastructure. This role provides strategic leadership and day-to-day oversight across four critical operational domains: L1/L2 Operations, Cloud Operations, System & Platform Operations, and Data Center Operations . The role ensures stable 24x7 operations, drives continuous improvement, strengthens resiliency and automation, and partners closely with Engineering, Security, Architecture, and Business stakeholders to enable scalable and resilient enterprise technology services. Key Areas of Responsibility 1. L1 / L2 Operations Own and evolve enterprise L1/L2 operational support functions, including the Enterprise Operations Center (EOC) and infrastructure support teams. Ensure effective incident, problem, and escalation management , with strong...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Fraud & Investigations Advisor. This role is responsible for investigating potential cases of fraud across a wide array of business units and insurance products. The investigator will provide advice and counsel to business partners and assist with the completion of proactive risk assessments, including supporting the implementation of any necessary action plans or anti-fraud controls.  The Investigator will be expected to work in the office at least three days each week and to develop an understanding of anti-money laundering (AML) policies and procedures.  You will Conduct investigations from start to finish, including situations involving confidential complex and time-sensitive issues.  Perform investigations with due regard to the company's...