30 jobs found in Bethlehem

Description As a Consumer Experience (CX) Center of Excellence (COE) Lead, you’ll be a strategic enabler between our CX Center of Excellence and business and technology product teams — championing a journey-first, data-informed approach that advances consumer centricity at scale. You’ll consult with Product Managers and Value Stream Leaders to translate market trends and internal insights into clear recommendations for product roadmaps with measurable objectives and success metrics; operationalize CX standards across teams; and deploy the right COE expertise (VOC, experience design, research, intelligence) into the highest-value work to deliver improvements in consumer satisfaction, ease, and loyalty. You’ll train and coach Product Managers and other key product roles on journey mapping and consumer-centered ways of working, acting as a trusted advisor who helps teams apply these practices in real delivery decisions. This role is someone who thrives in ambiguous, fast-changing...

Join the dynamic team at Guardian Life as a  Business Intelligence Analyst III and be part of a data-driven environment. This role focuses on improving risk management and operational efficiency in our Underwriting and Operations vertical. Collaborate with BI Consultants, end users, and IT teams to convert data into critical information for sound business decisions. Your insights will be highly accurate, actionable, and reliable, contributing to the education and training of business partners and clients. In this role, you will be responsible for providing leadership with comprehensive information gathering, structured documentation, and the effective presentation of findings to management at all levels. You will Work independently on highly complex, cross-functional, analytical projects, proactively addressing business needs. Provide analytical subject matter expertise and recommendations to the Underwriting & Operations organization. Participate in workstream planning...

Note: We are not offering sponsorship now or in the future for this role. Hybrid role: Must be within commutable distance to a Guardian office location in NYC, Bethlehem PA or Boston, MA. We do not offer a relocation package. Position Summary Drive Guardian’s Dental PPO and DHMO network strategy through advanced pricing analytics and data-driven insights. This role focuses on data analysis, evaluating provider economics, modeling fee schedules, and optimizing discount structures to ensure competitive pricing and sustainable network performance. You will be responsible for supporting analytical initiatives that influence reimbursement strategies, pricing proposals, and enhance financial outcomes for Guardian’s dental networks. You Will Support pricing analytics:  Model and analyze provider economics, fee schedule impacts, and discount structures to inform strategic pricing decisions. Develop pricing tools and dashboards:  Build automated reporting...

As a Product Owner, Agent Contracting & Licensing , you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner. You will Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product...

As a Business Product Owner, Sales Compensation, you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices. You will Work on a dedicated team of Business Analysts and Business Product Owners to develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including Features and Feature Success Criteria, User Stories and User Story...

Note: This role does not offer any type of sponsorship now or in the future. Please do not apply if you require sponsorship at any time. Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Workforce Management Senior Analyst. We are looking for curious, confident, and results-oriented individuals who want to be part of a solution-based team. In this role, you will partner across the organization to influence workforce strategy and develop practical solutions that continuously evolve and simplify how we operate. If you’re energized by meaningful work, collaborative problem-solving, and making a real difference, this role offers the opportunity to help Guardian show up at its best every day. This role is responsible for intraday and short-range workforce optimization to ensure service level stability,...

As a Product Manager you will be responsible for advancing the product roadmap by organizing and tracking initiatives, ensuring accountability for resolving dependencies and risks, and integrating usability research to support customer focused design. You will support end-to-end product development by identifying data input/output requirements and ensuring alignment with value stream objectives and business goals. You will Ensure data and AI integrity by partnering with subject matter experts and upholding quality across products and support scalable, data-driven solutions Monitor product performance and alignment by tracking product-level objectives and key results and ensuring the customer journey meets standards set by the Customer Advocacy Center of Excellence Collaborate with business leaders, change management and cross-functional teams to ensure seamless integration of new features and enhancements Conduct market research and competitive analysis to inform...

Role Summary As a Product Owner for the Retail Business, you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of the Retail Product Manager. You will: Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product...

As a Wealth Management Agency Operations Specialist, you will support Guardian firms with submitting new business and servicing wealth management accounts. You will Partner with firms and Financial  Advisors to onboard new brokerage and advisory clients Process new account opening, funding, and annuity purchase requests Assist with asset movements, like transfers, wires, checks, journals, and setting up standing ACH instructions Monitor an agency’s book of business through management of the firm’s work basket and proactive alerts Act as point of contact for agency operational issues You have College Degree or relevant work experience Strong retirement and wealth management knowledge Must be able to work independently and as part of a team Must have background in the financial services industry in a service, operational, or sales support role Experience with Pershing’s NetX360, Wove performance reporting, and Envestnet Portfolio Management...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Bethlehem, PA !  The Small Commercial Account Manager retains clients through consistent servicing and by supporting the management of client relationships both internally and externally. This role assists members of the department in delivering exceptional customer service and contributes to achieving strong client satisfaction. How You Will Contribute:   Manage the day‑to‑day account servicing of an assigned book of business, including processing policies and endorsements, invoicing, issuing certificates of insurance and auto ID cards, reporting and following up on claims, preparing premium breakdowns, handling policy changes, reviewing policy forms, providing coverage comparisons, conducting loss analysis, and responding to coverage...

We are seeking a highly skilled and motivated Senior Data Analyst to join the Enterprise Strategy & Growth Initiatives team. In this role, you will play a crucial part in designing, building, and maintaining the feature engineering pipelines that power our predictive & descriptive data science use cases. Your expertise will help us transform raw data into actionable insights, ensuring that our data solutions are robust, scalable and efficient. The ideal candidate will have a passion for data, thrive in a collaborative environment, and are excited about leveraging cutting-edge technologies to drive business success alongside fellow data analysts, engineers, and scientists. Responsibilities: Design, build and maintain robust & scalable data pipelines to feed descriptive analytics and predictive analytics use cases. Construct meaningful data assets sourced from structured, semi structured, and unstructured data. Ensure data quality, accuracy and integrity of the...

As the Life Claims Specialist, FPRS (Financial Protection and Retirement Solutions), you will play a key role in delivering meaningful experiences that support growth—both for your career and for our team’s collective future. At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and our consumers, we work together to turn what’s possible into reality. We believe in your aspirations for purpose, leadership, and achievement in both your professional and personal life, and this role provides the opportunity to bring those aspirations to life.   We will help build the core competencies you will need to be a successful Life Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment. If you have an internal drive to investigate using your critical thinking skills, assessing policy matters, and can manage competing priorities while meeting deadlines, this is your opportunity to...

Guardian’s Annuity In-Force Operations CARE team is seeking a highly motivated individual who is pursuing an opportunity to develop and grow their experience as an Annuity Operations Specialist . We are looking for an avid learner who possesses strong analytical and communication skills to support our annuity growth. This role is responsible for delivering accurate, timely, and compliant processing to support end-to-end in-force annuity transactions. As well as providing a high-touch service experience to our customers. As an Operations Specialist, you are empowered to take full ownership of each request from intake through resolution. You ensure stakeholders are informed at every stage, resolve complex issues independently, and escalate when appropriate to meet service and regulatory expectations. This role embraces the CARE mindset — Communicate, Advocate, Respond, and Empower — demonstrating authentic care for contract holders, field partners, and internal teams while...

Job Description Guardian is seeking a Senior Data Engineer to join the team responsible for establishing and maintaining an optimized, scalable data pipelines to provide access to high quality, consistent data in an easy and convenient manner to all authorized end users and applications of Guardian and its subsidiaries. As a Senior Data Engineer, you will play a vital role in our data infrastructure and analytics ecosystem. You will work closely with data architects and data scientists to build and maintain data pipelines, transform raw data into actionable insights, and contribute to the development of cutting-edge data solutions. This is an excellent hands-on opportunity to experience the latest technologies and make a significant impact on our data-driven initiatives. You will Collaborate with cross-functional teams to understand data requirements and translate them into effective data pipelines. Provide technical leadership and mentorship to a team of Data...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as a Lead, Payroll Specialist. This role will ensure that all payroll administration and accounting processes are regularly evaluated to be as streamlined and efficient as possible. It will be vital to ensure accuracy and timeliness response to ensure an ideal colleague experience across Guardian businesses. You will: Administer payroll for multiple schedules, ensuring timely and accurate compensation for all employees. Maintain payroll controls and procedures to support accuracy and safeguard sensitive information. Assist with wage garnishment vendor management, including processing orders and communicating with vendors. Streamline payroll processes to improve efficiency and reduce errors. Prepare third-party payment requests related to payroll...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as an Accountant. This role will perform Individual Markets Product Finance NRO daily functions to achieve the department’s objectives. In this role, you are responsible for the integrity of financial data recording, reporting, and controlling accounting information relating to the Individual Markets Business and impact several companies within the parent company Guardian: Guardian, Guardian Insurance and Annuity Corporation (GIAC), Guardian Life Insurance Company (GLIC), Berkshire Life Insurance Company (BLIC) and all 18 Separate Accounts.  You will Prepare daily cash disbursement reconciliation for checks related to the Individual Markets Business. This includes verifying and controlling the Administration System checks created prior to distribution. Prepare...

Guardian is seeking a highly skilled and motivated Lead Data Engineer to join the FPRS&CSWM Data Engineering team. In this role, you will play a crucial part in designing, building, and maintaining the data pipelines that power our Operational ,reporting, ML & AI use cases. Your expertise will help us transform raw data into actionable insights via data products, ensuring that our data solutions are robust, scalable and efficient. The ideal candidate will have a passion for data engineering, thrive in a collaborative environment and are excited about leveraging cutting-edge technologies to drive business success. Your contributions will go beyond hands-on engineering, as you help bring life to innovative ideas and mentor other engineers. You’ll thrive in a fast-paced, collaborative environment, balancing technical execution with a deep understanding of business needs. We value curiosity, creativity, and continuous learning. If you’re passionate about solving meaningful...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as Senior Corporate Security Specialist. In this role, you will be a key contributor to the Global Security Operations Center (GSOC) Team working on potential incidents, such as emergency and/or crisis situations that would threaten the safety or security of Guardian’s people, property, and business operations. This position requires knowledge of security threat environment, critical thought, knowledge, and use of Microsoft Office (Teams, Word, Excel, PowerPoint), knowledge and use of security focused computer applications. Provided you have the required certifications and approvals, you may also act as a first responder for emergencies, evacuations, and active shooter incidents supporting the Guardian home office location in Bethlehem, PA. as an armed, on-site...

As a Senior Product Owner, Annuity, you will be responsible for defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards. The position requires strong knowledge of product journey mapping, business process improvement, and OKR management. Excellent communication and teamwork skills are essential, along with the ability to manage multiple tasks and meet deadlines You will Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and customer needs Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs Manage the backlog and roadmap in collaboration with the Tech Lead Break...

Role Summary As a Product Owner, Salesforce, you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner. You will: Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product development, ensuring...