6 area customer experience specialist jobs found in Bethlehem, PA

Position Summary Do you want to be part of a collaborative Long Term Disability Claims Team?  Are you a problem solver who enjoys working in a past paced environment, wants to help people during difficult times, and has a passion to learn and grow?   Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  If so, Guardian is seeking a LTD Claims Case Manager 1 role responsible for making accurate decisions on assigned claims. You are Utilize problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers Partner with coworkers to broaden and enhance their knowledge of complex claim handling. The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives) Determine...

Do you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where "We Do the Right Thing" and "We Courageously Shape Our Future Together" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You Are A customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions...

Do you enjoy being part of a collaborative team while delivering exceptional customer experiences? Are you looking for an opportunity to learn, grow, and build a long-term career? Is a culture where "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards" important to you? Guardian is seeking a CARE Specialist to support New Business Operations by processing newly submitted Individual Life and Individual Disability insurance policies while ensuring accuracy, compliance, and outstanding service. As the CARE Specialist, New Business Operations , you will play a critical role in helping customers through the new business process, processing policy changes and payments, and creating a positive consumer experience throughout every interaction. You Are A customer-focused professional who takes ownership of...

The Senior Customer Specialist serves as a trusted escalation resource and relationship builder for the Park Avenue Wealth Management Customer Service Desk. This individual is responsible for supporting complex advisor, client, and internal partner inquiries, acting as the first point of contact for escalations, and ensuring that each interaction is handled with accuracy, empathy, professionalism, and ownership. This role is designed for an experienced service professional who can navigate complex situations, build trust with advisors and internal stakeholders, identify recurring service trends, and partner with team leaders to improve training, procedures, and operational effectiveness. The Senior Customer Specialist helps create meaningful service experiences that reinforce confidence in the Wealth Management Customer Service Desk and strengthen relationships across Park Avenue Wealth Management. Key Responsibilities Escalation and Complex Issue Management Serve as...

The Annuity New Business Operations Case Specialist is responsible for supporting the accurate and timely processing of annuity new business and post-issue transactions. This role serves as a key operational resource by assessing and prioritizing casework, managing follow-up activities, preparing incoming asset transfer requests, and coordinating contract-related communications. The Case Specialist monitors transaction quality, service levels, and operational trends to identify opportunities for improved efficiency, accuracy, and risk mitigation. Through collaboration with Product Management, Compliance, and cross-functional business partners, this role supports successful product implementation, strengthens operational controls, and drives continuous process improvements. By developing deep product and process expertise, the Case Specialist helps deliver operational excellence and exceptional service outcomes. You are Highly focused on the consumer and know how to...

Head of Enterprise Monitoring and Observability Reports To Head of Technology Operations Department Enterprise Technology Position Summary The Head of Enterprise Monitoring and Observability is responsible for defining and executing the enterprise observability strategy, operating model, and platform roadmap that enable proactive, predictive, and resilient technology operations. This leader owns the enterprise capabilities for monitoring, telemetry, event intelligence, operational analytics, and observability engineering, ensuring technology services are observable, measurable, actionable, and continuously improving. The role serves as the operational intelligence leader across Enterprise Technology, providing the platforms, standards, insights, and governance required to improve service reliability, accelerate issue detection and resolution, and support modern operational practices. This leader partners closely with infrastructure, cloud, middleware,...