10 business systems analyst jobs found in Bethlehem, PA

Job Purpose The Business Analyst partners with business and technology stakeholders to identify, analyze, and document business needs, ensuring the delivery of effective, compliant, and scalable system solutions. This role focuses on translating business requirements into clear functional specifications while supporting process improvement initiatives and system enhancements that align with Guardian’s enterprise objectives. Key Responsibilities Partner with business stakeholders to elicit, analyze, and document business and functional requirements that support strategic and operational goals. Contribute to the design and improvement of business processes and procedures to enhance efficiency, accuracy, and user experience. Business and functional requirements documents Develop and maintain comprehensive requirements and analysis artifacts, including: Process flows and workflow diagrams Use cases, business rules, and supporting specifications System access matrices,...

Join the dynamic team at Guardian Life as a  Business Intelligence Analyst III and be part of a data-driven environment. This role focuses on improving risk management and operational efficiency in our Underwriting and Operations vertical. Collaborate with BI Consultants, end users, and IT teams to convert data into critical information for sound business decisions. Your insights will be highly accurate, actionable, and reliable, contributing to the education and training of business partners and clients. In this role, you will be responsible for providing leadership with comprehensive information gathering, structured documentation, and the effective presentation of findings to management at all levels. You will Work independently on highly complex, cross-functional, analytical projects, proactively addressing business needs. Provide analytical subject matter expertise and recommendations to the Underwriting & Operations organization. Participate in workstream planning...

Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days. The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian’s Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements....

Software Engineer – Java Description As a Software Engineer, you will develop and execute key technology components of the Group Benefits Absence Platform. Absence Comprehensive Experience (ACE) is one of the key initiatives that will drive the success of the Group Benefits growth strategy.  It is one of the largest programs within Guardian today.  This is not just a multi-year program to re-platform; it is the future of how we transform as a business: bringing a comprehensive Disability and Absence Management suite of offerings to Guardian Insurance customers.  This role will work directly with solution architects, testing partners, cross-functional stakeholders and development team members to define, design and deliver the technical solutions that will support the business’ vision, strategy and goals.  The role will specifically support the objectives aligned with the ACE Program, implementing absence functionality across multiple workstreams. You are A...

As a Tech Lead, you’ll serve as the hands-on technical leader for a team within Guardian’s Digital & Technology organization. You’ll guide engineers in building secure, scalable, and high-performing solutions, while ensuring engineering practices align to Guardian’s architectural and delivery standards. Working closely with the Product D&T Leader and Product Owner, you’ll translate business outcomes into technical execution and foster a culture of engineering excellence You Are A self-starter, continuous learner and hands-on technical engineer who can translate vision from the Platform / Product D&T leader into development by partnering across the engineers, product managers, business partners and executive stakeholders.   You Will Lead and mentor a team of software engineers, fostering a collaborative and high-performing environment. Architect, design, and develop robust, scalable, and secure software applications using modern engineering practices....

The Field Service Management Team Leader is responsible for leading a high-performing team of Associate Account Service Managers (AASMs) or Account Service Managers (ASMs) to deliver a service experience that is high quality, proactive, and low effort for Guardian’s clients.  This role goes beyond operational leadership by elevating how the team thinks, solves problems, and partners with clients—driving insight-led service delivery, continuous improvement, and strong execution against service commitments. The Team Leader enables this by coaching, developing, and empowering team members while leveraging data, feedback, and emerging tools to enhance outcomes.  Leads and Develops a High-Performing Team   Create a high-performing team through targeted coaching, feedback, and development planning  Set clear expectations and build critical thinking, accountability, and ownership across team members  Develop AASMs to operate with increased autonomy and confidence in...

Associate Account Service Manager (AASM) Role Overview The Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness. You Will Own and resolve complex client inquiries end-to-end , applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions Analyze service trends and internal data to proactively identify risks, patterns, and opportunities for process improvement Partner with internal stakeholders (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes Build and maintain trusted relationships with clients and...

Job Title Digital Workplace AV Support Engineer Location Bethlehem, PA. This role requires travel to other Guardian locations including Hudson Yards (NYC), Holmdel, NJ, and additional sites as needed (up to 25%). Occasional off-hours and weekend support is required. Job Summary Guardian is seeking a highly capable AV Support Engineer to join the Digital Workplace organization. This role is responsible for delivering reliable, high-touch audiovisual and collaboration support across conference rooms, executive meeting spaces, and enterprise event environments. This is a hands-on, customer-facing role supporting Microsoft Teams Rooms and modern hybrid collaboration technologies. The position requires strong technical depth, composure under pressure, and the ability to resolve issues in real time during business-critical meetings and events. The ideal candidate operates independently, partners effectively across IT, Facilities, and vendors, and takes ownership of...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking an Account Manager to join our growing team in Bethlehem, PA . How You Will Contribute Build, expand and solidify relationships with clients by addressing the client’s needs, including the identification and resolution of underwriting or policy issues. Build, expand and solidify relationships with carriers through regular communication and interaction on assigned accounts. Manage the renewal process for all assigned clients including reviewing loss information, providing assistance in obtaining updated information, handling renewal applications, remarketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal and binders. Always selling or reaching out for new business opportunities in order to grow your current book of business by asking for...

Role Summary The Head of IT & Infrastructure Operations is responsible for the overall reliability, performance, security, and operational excellence of the organization’s core technology infrastructure. This role provides strategic leadership and day-to-day oversight across four critical operational domains: L1/L2 Operations, Cloud Operations, System & Platform Operations, and Data Center Operations . The role ensures stable 24x7 operations, drives continuous improvement, strengthens resiliency and automation, and partners closely with Engineering, Security, Architecture, and Business stakeholders to enable scalable and resilient enterprise technology services. Key Areas of Responsibility 1. L1 / L2 Operations Own and evolve enterprise L1/L2 operational support functions, including the Enterprise Operations Center (EOC) and infrastructure support teams. Ensure effective incident, problem, and escalation management , with strong...