03/25/2026
Role Summary The Head of Experience Design will operationalize experience best practices at scale to deliver measurable business outcomes supporting Guardian’s strategy . Reporting into senior leadership, this role leads the User Experience (UX) team, the Customer Experience (CX) Programs team, and Senior Experience Consultants, and plays a critical role in enabling and supporting Guardian’s Business Technology Operating Model (BTOM). The leader ensures that consumer experience best practices are current, actionable, operationalized, and consistently applied to drive measurable business outcomes and progress toward goals. This role acts as both a strategic advisor and enterprise influencer, partnering across business, technology, and functional leaders to embed consumer-first thinking into strategy, planning, and execution. Key Responsibilities Define and lead the enterprise vision for...
Guardian
Bethlehem, PA, USA
Full Time
