11 i.t. jobs found in Bethlehem, PA

Job Summary The Level III Business Intelligence Analyst is responsible for leading business intelligence workstreams, translating business needs into data-driven solutions, and delivering accurate, reliable, and actionable reporting and analytics. This role partners closely with business and technology stakeholders to gather requirements, design BI solutions, establish standards, support data quality, and help business partners use information to identify trends, patterns, risks, and opportunities. Key Responsibilities Create visualizations that support quick consumption, collaboration, exploration, transparency, and storytelling with information. Train end users on reports, dashboards, patterns, and anomalies, and mentor internal team members on processes, policies, procedures, and BI practices. Analyze business problems, develop models, and provide insights that help explain trends, patterns, anomalies, and business performance. Recommend key performance indicators...

What   It is   Like to Work for Guardian   As   a   Contact Center   Team Leader supporting our Financial Protection & Retirement Solutions (FPRS) group, you will be at the heart of our Contact   Center’s   d ay   to day operations .    You will have the opportunity to lead, manage, coach, develop, and motivate an award-winning team of frontline colleagues to meet our commitments to customers while   living   our Guardian Values. You will   demonstrate   leadership competencies and behaviors needed to influence change and accelerate impact through a consumer centric, growth mindset .       The role of a Contact Center Team Leader is   instrumental   in exceeding customer service expectations, and achieving individual, team, and organizational performance goals .    Your contributions will be critical in driving colleagues to reach the highest level of service excellence,   colleague   engagement, continuous...

Are you passionate about helping people during important moments in their lives? Guardian is seeking Customer Service Representatives to join our award-winning Contact Center team. In this role, you will serve as a trusted resource for policyholders, helping customers navigate life insurance coverage, policy administration, payments, and account updates while delivering a professional, empathetic, and accurate service experience. This is an opportunity to build a meaningful career with a company committed to your professional growth, development, and success. What It is Like to Work for Guardian   While customers are at the center of a service-oriented business, at Guardian we believe our employees should receive the same attention, care, and support. In addition to a competitive benefits package, we are intentional about creating an environment where employees feel valued, supported, and equipped to succeed. At Guardian, you will find development opportunities that allow...

Do you thrive in a role where you take ownership, build strong relationships, and solve complex challenges to deliver a high-quality client experience? Guardian is seeking a Regional Account Manager to support Executive Benefits supplemental disability and life products. In this role, you will independently manage a book of accounts and serve as a key relationship partner for clients, brokers, and internal teams throughout the lifecycle of each case. This position requires strong organization, proactive problem-solving, and the ability to deliver effective enrollment and service solutions that support both customers and business partners. You are: A curious, resourceful self-starter who enjoys solving problems and working across teams A strong communicator who builds trust with clients, brokers, and internal partners Able to take ambiguity and turn it into clear, actionable plans Motivated to improve processes and enhance the client and partner experience You...

Do you want to be part of a collaborative leadership team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in Individual Markets (IM) Inforce Operations. As a CARE Team Leader, you will ensure the team delivers our promise to show genuine care to our consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of their request, demonstrate genuine care, and actively engage with consumer to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it is also...

In the Business Intelligence Lead role, the individual will lead and develop data & BI solutions for Group Insurance. This involves working with business leaders on project requirements, solution design, and end-to-end development to drive actionable insights and data-driven decision making. This includes technical data analysis and development in the data lake and source systems, as well as development of highly interactive dashboards and visualizations, and related ad hoc reporting needs. They will also oversee and guide BI & data resources across the delivery lifecycle to ensure consistency and end-to-end quality. Further responsibilities include: Design and develop scalable reports and dashboards built on standard data structures, delivering actionable insights and enabling data-driven decision making across the business Partner closely with stakeholders across Technology, Enterprise Data, Enterprise Analytics, and business teams to understand needs, prioritize...

The Senior IAM Engineer will be responsible for designing, implementing, and handling identity and access management (IAM) solutions to ensure the security and efficiency of the organization's IT infrastructure. This role involves working closely with various groups to understand their IAM needs and providing expert guidance on standard methodologies and solutions. You Will: Design and implement IAM solutions, including identity governance, access management, and privileged access management. Develop and maintain IAM policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Collaborate with IT and security teams to integrate IAM solutions with existing systems and applications. Conduct regular audits and assessments of IAM systems to identify and mitigate potential security risks. Provide technical support and troubleshooting for IAM-related issues. Stay up to date with the latest trends and technologies in IAM and...

As a Tech Lead, you’ll serve as the hands-on technical leader for a team within Guardian’s Digital & Technology organization. You’ll guide engineers in building secure, scalable, and high-performing solutions, while ensuring engineering practices align to Guardian’s architectural and delivery standards. Working closely with the Product D&T Leader and Product Owner, you’ll translate business outcomes into technical execution and foster a culture of engineering excellence You Are A self-starter, continuous learner and hands-on technical engineer who can translate vision from the Platform / Product D&T leader into development by partnering across the engineers, product managers, business partners and executive stakeholders.   You Will Lead and mentor a team of software engineers, fostering a collaborative and high-performing environment. Architect, design, and develop robust, scalable, and secure software applications using modern engineering practices....

Job Title Digital Workplace AV Support Engineer Location Bethlehem, PA. This role requires travel to other Guardian locations including Hudson Yards (NYC), Holmdel, NJ, and additional sites as needed (up to 25%). Occasional off-hours and weekend support is required. Job Summary Guardian is seeking a highly capable AV Support Engineer to join the Digital Workplace organization. This role is responsible for delivering reliable, high-touch audiovisual and collaboration support across conference rooms, executive meeting spaces, and enterprise event environments. This is a hands-on, customer-facing role supporting Microsoft Teams Rooms and modern hybrid collaboration technologies. The position requires strong technical depth, composure under pressure, and the ability to resolve issues in real time during business-critical meetings and events. The ideal candidate operates independently, partners effectively across IT, Facilities, and vendors, and takes ownership of...

Do you want to be part of a collaborative leadership team?  Do you think big and grow, accelerate impact, and lead change?  Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  Do you have a consumer-centric mindset? If so, then you may be a great fit for this Case Manager position with the Annuity New Business team. As an Operations Case Manager on the Annuity New Business team, you’ll show genuine care for our field partner and consumers through the work that we do. You’re highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work. You’ll keep our field partners and consumers informed during every step of their request and actively engaging with them to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond,...

Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days. The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian’s Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements....