1 senior client executive jobs found in Bethlehem, PA

Role Summary   The Head of Enterprise Voice of the Customer Program is a senior people leader responsible for leading and scaling Guardian’s enterprise Voice of the Customer ( V o C ) capabilities across Group Benefits, FP&R Solutions, and Client Solutions & Wealth Management.   Sitting within Consumer Experience & Advocacy (CXA), this role translates   priorities into actionable,   journey level   customer insights that enable partners to make more   customer led   decisions that drive growth, retention, and operational performance.   The leader is accountable for   VOC   program delivery, insight synthesis,   closed loop   feedback, and experience measurement, while building a   high performing   team and strong partnerships across the enterprise.     Key Responsibilities   Lead execution of Guardian’s enterprise   VoC   strategy, ensuring alignment to   strategic...