2 senior quality assurance analyst jobs found in Bethlehem, PA

What   It is   Like to Work for Guardian   As   a   Contact Center   Team Leader supporting our Financial Protection & Retirement Solutions (FPRS) group, you will be at the heart of our Contact   Center’s   d ay   to day operations .    You will have the opportunity to lead, manage, coach, develop, and motivate an award-winning team of frontline colleagues to meet our commitments to customers while   living   our Guardian Values. You will   demonstrate   leadership competencies and behaviors needed to influence change and accelerate impact through a consumer centric, growth mindset .       The role of a Contact Center Team Leader is   instrumental   in exceeding customer service expectations, and achieving individual, team, and organizational performance goals .    Your contributions will be critical in driving colleagues to reach the highest level of service excellence,   colleague   engagement, continuous...

In the Business Intelligence Lead role, the individual will lead and develop data & BI solutions for Group Insurance. This involves working with business leaders on project requirements, solution design, and end-to-end development to drive actionable insights and data-driven decision making. This includes technical data analysis and development in the data lake and source systems, as well as development of highly interactive dashboards and visualizations, and related ad hoc reporting needs. They will also oversee and guide BI & data resources across the delivery lifecycle to ensure consistency and end-to-end quality. Further responsibilities include: Design and develop scalable reports and dashboards built on standard data structures, delivering actionable insights and enabling data-driven decision making across the business Partner closely with stakeholders across Technology, Enterprise Data, Enterprise Analytics, and business teams to understand needs, prioritize...