18 service leader jobs found in Bethlehem

Job Description – Clinical Specialist     Position Summary As a Clinical Specialist, you will use your practical or vocational nursing experience and knowledge of medical and behavioral health conditions to support timely disability claim decisions. You will identify and obtain certification dates, treatment plans, functional limitations, and other pertinent medical information from claimants and treating providers. You will partner with Claims Case Managers, claimants, providers, and vendors to facilitate efficient medical outreach and collection of information. You may also coordinate vendor utilization and help assess overall function as business needs require. You are You are a licensed Practical or Vocational Nurse who applies sound clinical judgment, communicates clearly, and works independently in a fast-paced environment. You are organized, adaptable, and comfortable managing changing priorities while collaborating with claim professionals, claimants,...

Head of Group Benefits Purchase Technology   Overview   We are seeking a Head of Group Benefits Purchase Technology leader within the Group Benefits Digital and Technology organization.  The individual will be responsible for managing Group Benefits Purchase applications and aligned Group Benefits Purchase business function.  As the Head of Group Benefits Purchase Technology, you will lead a diverse team and have full leadership responsibility for development of the team. Partnering with the senior business leaders you will develop and execute the Group Benefits Purchase/Underwriting strategy.  In addition, the individual will be accountable for delivery of the initiatives, manage financials and ensure operational stability of Group Benefits Purchase Technology.        You Are: A highly motivated individual with both strategic and tactical skills: you recognize potential obstacles well in advance and can resolve the them with decisions based upon experience A confident,...

Do you want to be part of a collaborative leadership team?  Do you think big and grow, accelerate impact, and lead change?  Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  Are you skilled to a consumer-centric mindset? If so, then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in New Business Operations.   As a CARE Team Leader, you’ll ensure the team delivers on our goal to show genuine care for our field partner and consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work, keep our field partners and consumers informed during every step of their request, demonstrate genuine care, and actively engage with our field partners to create meaningful and unexpected experiences. CARE expresses the emotion we...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a motivated individual to join our team as a Workforce Planning Consultant.   This role will report to the Head of Workforce Management, Group Benefits and serve as a strategic workforce planning consultant, trusted advisor, and subject-matter expert. You will own and evolve workforce planning methodologies, lead complex scenario planning, and translate workforce data into executive-ready recommendations that influence staffing decisions.   You will be a partner with business leaders, Finance, Human Resources, Operations, Technology, and other stakeholders to evaluate workforce risks, challenge assumptions, and develop practical workforce strategies aligned with financial, operational, customer, and colleague objectives. Working with significant autonomy, you will lead specialized initiatives, create customized...

Position Summary Do you want to be part of a collaborative Long Term Disability Claims Team?  Are you a problem solver who enjoys working in a past paced environment, wants to help people during difficult times, and has a passion to learn and grow?   Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  If so, Guardian is seeking a LTD Claims Case Manager 1 role responsible for making accurate decisions on assigned claims. You are Utilize problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers Partner with coworkers to broaden and enhance their knowledge of complex claim handling. The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives) Determine...

Do you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where "We Do the Right Thing" and "We Courageously Shape Our Future Together" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You Are A customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions...

We are seeking a Wellness Product Leader, you are responsible for developing and managing Guardian’s wellness solutions with the goal of delivering on the diverse and evolving physical, financial, and emotional well-being needs of our customers, members, and their families. This Product Leader will manage a specialized team that will be accountable to building and managing portfolio of wellness solutions through organic design and external partnerships. The alignment and integration between this wellness ecosystem and Guardian’s core non-medical group benefits products and services will be critical. You are A highly motivated individual who is passionate about helping people through life’s challenges, thrives in a fast-paced environment, unafraid to roll up your sleeves, and has a track record of success in product management leadership roles. A savvy, strategic businessperson with an understanding of disability, absence, life, supplemental health and state paid leave...

Do you want to lead a critical function that directly impacts customer satisfaction, retention, and business growth? Guardian is seeking a Head of Implementation - Client Onboarding and Set-up to lead the end-to-end implementation experience across our Select, Premier, Advisory, and Key market segments. In this role, you will be accountable for ensuring customers receive a seamless onboarding experience from notice of sale through successful setup, data exchange activation, and first premium payment. You will serve as the business process owner for implementation, driving operational excellence, service quality, customer outcomes, risk management, and continuous improvement while building and developing high-performing teams that deliver exceptional results. You Are A strategic and results-driven leader with a proven track record of leading implementation organizations across multiple market segments. You are a collaborative business partner who can align teams...

Head of Enterprise Monitoring and Observability Reports To Head of Technology Operations Department Enterprise Technology Position Summary The Head of Enterprise Monitoring and Observability is responsible for defining and executing the enterprise observability strategy, operating model, and platform roadmap that enable proactive, predictive, and resilient technology operations. This leader owns the enterprise capabilities for monitoring, telemetry, event intelligence, operational analytics, and observability engineering, ensuring technology services are observable, measurable, actionable, and continuously improving. The role serves as the operational intelligence leader across Enterprise Technology, providing the platforms, standards, insights, and governance required to improve service reliability, accelerate issue detection and resolution, and support modern operational practices. This leader partners closely with infrastructure, cloud, middleware,...

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a motivated individual to join our team as an Actuarial Associate.   As an actuary in Guardian’s Actuarial Leadership Development Program (ALDP), you will develop a thorough understanding of our products and how your job responsibilities contribute towards achieving the goals of Guardian. The program also focuses on developing versatile future leaders with cross-functional business acumen and leadership skills. You will assist in performing financial and non-financial analysis and make recommendations consistent with Guardian’s goals regarding growth and profitability. As part of ALDP, expect to rotate departments every 18 to 24 months, providing the opportunity for a breadth of experience.   You are   A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable...

Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian. Internship Dates: The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027 . We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on Friday, November 13th, 2026, at 11:59PM ET or when role(s) have been filled, whichever comes first. You are: A current junior...

Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian. Internship Dates: The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027 . We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on Friday, November 13th, 2026, at 11:59PM ET or when role(s) have been filled, whichever comes first. You are: A current junior...

2027 Guardian Summer Intern, Corporate Finance & Risk - Financial Reporting and Accounting Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian . Interns may have the opportunity to be considered for Guardian's Finance Leadership Development Program upon successful completion of the internship. We are seeking candidates who are curious, adaptable, and excited to gain exposure to different areas of the Finance and Risk organization....

Description As a Consumer Experience (CX) Center of Excellence (COE) Lead, you’ll be a strategic enabler between our CX Center of Excellence and business, product and technology product teams — championing a journey-first, data-defensible approach that advances consumer centricity at scale. You’ll consult with Product Managers and Value Stream Leaders to translate market trends and internal insights into clear strategic and tactical recommendations for product roadmaps with measurable objectives and success metrics; you’ll set and operationalize CX standards; and you’ll deploy the right mix of CX COE expertise (VOC, experience design, research, intelligence) into the highest-value work to deliver improvements in consumer satisfaction, ease, and loyalty.  You’ll partner with CX leaders to create innovative ways to present and deliver new types of artifacts, and you’ll train and coach your business and product partners on journey mapping and consumer-centered ways of thinking and...

2027 Guardian Summer Intern, Digital & Technology – Cloud & DevOps Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian. For all roles, teams are assigned mid-spring. Doing so offers the ability to assign program participants to real-time, business-critical needs. Internship Dates : The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027 . We review applications on a rolling basis, and...

Overview The Principal Engineer – Annuity Platforms & Transformation serves as technology people leader responsible for driving solution design, architecture and technology direction across Guardian's Annuity technology ecosystem. This role operates at the intersection of business strategy, architecture, engineering execution, and technology transformation, ensuring annuity platforms evolve to support Guardian's long-term growth objectives and 2030 technology strategy. The Principal Engineer will provide technical leadership and solutions across the full annuity value chain, including: New Business & Illustrations Policy Administration Servicing & Operations Distribution & Partner Integrations Data & Analytics Digital Experiences Integration Platforms & Enterprise Services This role partners closely with business leaders, product managers, enterprise architects, engineering teams, and external technology partners to define future-state...

As a Product Owner, Wealth Management you will be responsible for translating the product vision and strategy into actionable tasks, ensuring alignment with customer needs and organizational goals. The Product Owner role involves close collaboration with various stakeholders to clarify requirements, prioritize tasks, and maintain up-to-date product documentation. The Product Owner will track progress to ensure timely delivery, participate in Agile ceremonies, and continuously learn Agile product management practices under the guidance of a senior Product Owner. You will Develop and manage the product backlog, ensuring it aligns with the overall product vision and strategy Collaborate with cross-functional teams to gather and refine requirements, ensuring they are well-documented and prioritized Maintain clear and up-to-date product documentation, including user stories, acceptance criteria, and meeting notes Monitor the progress of product development, ensuring...

As a Senior Product Owner, Wealth Management, you will be responsible for defining, prioritizing, and driving product capabilities that support the Wealth Management business and enable a more intuitive, efficient, and valuable experience. This role serves as a critical connection point between business strategy, field/advisor needs, operational processes, technology delivery, data capabilities, and third-party platform partners. This role requires strong product ownership discipline, deep collaboration skills, and the ability to balance competing stakeholder needs while helping drive alignment, priorities, decisions, and execution. You will Translate product vision and business strategy into a prioritized backlog, clear requirements, user stories, acceptance criteria, and delivery priorities aligned to business, customer, and enterprise goals. Partner with Product Managers, Technology Leads, business stakeholders, operations, data, compliance, and third-party...