4 customer service associate jobs found in Bloomington

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role Answers phone calls from financial representatives, beneficiaries, attorneys and funeral homes and provide accurate information regarding claim requirements and amounts payable. Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet. Assign work to Life Examiners. Working various reports to determine eligibility requests and finalize claims. How does this role make an impact? - Initiates and receives telephone calls and e-mails from beneficiaries,...

Location: Bloomington, Minnesota (Hybrid) | Full-Time Pay: $74,500.00 to $104,295.00; annual salary.  Ranked #8 Top Workplace  – Midsize Employer, MN About the Role: At SFM, doing the right thing guides everything we do and gives our employees the chance to make a real difference in people’s lives. As a Nurse Case Manager, you will serve as a medical resource and educator, helping manage workers’ compensation claims. Working primarily by phone, you will provide high-quality service to injured workers and policyholders, managing the medical side of each claim and promoting a safe, timely return to work. You will partner with claims representatives as part of a multidisciplinary Business Team, using your medical expertise to help resolve medical and claim issues in a cost-effective way. You will also promote effective case management that follows medical best practice guidelines and state laws and regulations. Delivering excellent customer service to everyone involved...

Location: Bloomington, Minnesota (Hybrid) | Full-Time Pay: $55,971.00 to $78,359.00 Ranked #8 Top Workplace  – Midsize Employer, MN About the Role: At SFM, our Provider Service Representatives work in a team driven environment in our Insurance Operations Department.  That Department is the “hub of SFM”.  It is multi-functional, fast paced, and production oriented.  This role has a variety of tasks which include requesting records, monitoring those requests and working with a multitude of provider/vendor relationships analyzing documentation for the retention and or retrieval of documents in accordance with established best practices and procedures. You will play a vital role in the management of workers’ compensation claims and be part of SFM’s goal of delivering unrivaled customer service seeking positive outcomes for employers and injured workers in connection with a workers’ compensation claim. Our employees are encouraged to “do the right” thing and lead from...

Insurance Premium Auditor- Workers Compensation Location: Bloomington, Minnesota (Hybrid) | Full-Time Pay: $ 28.70 to $ 40.18 Ranked #8 Top Workplace  – Midsize Employer, MN About the Role: The Internal Premium Auditor is responsible for conducting premium audits on worker’s compensation insurance policies to ensure that the insurance premiums our policyholders are paying are correct.  To achieve this, you will review payroll records and other business records to true up the policy on an annual basis. We will provide you training to effectively evaluate a customer’s payroll, determine proper class codes and subcontractor exposure to calculate the final premium for our customers. Audits are done per the respective business’s procedures or client service instructions. Excellent customer service skills are needed as you will be contacting policyholders via email and or phone, and you must have effective communication and analytical skills. Most audits are done in a...