2 customer service team lead jobs found in Bossier City

Position Summary:   The Group Captive Risk Management Coordinator requires strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive approach to task management. The ideal candidate will possess exceptional customer service skills and a positive, professional demeanor, as the role involves regular communication with clients and internal teams. Supervisory Responsibilities:   None Essential Tasks: Reporting claims to the appropriate Third-Party Administrator (TPA) or carrier Entering and managing claims within the EPIC system Scheduling and coordinating claim review meetings Retrieving and analyzing loss run reports Distributing loss runs and claim summary reports to clients Preparing workbooks and materials for workshops and board meetings Updating project tracking tools such as Monday.com and completing internal audits Providing administrative and logistical support to the Account Management and...

Position Summary: The Claims Director is responsible for the strategic leadership, oversight, and management of the Captive Claims Department, ensuring consistent and effective claims advocacy and service delivery across the Captive portfolio. This position provides leadership and guidance to the claims team, participates in claim reviews, and oversees complex and high-exposure property and casualty claims. The Claims Director works closely with clients, carriers, third-party administrators, defense counsel, and other claims professionals to promote effective claims strategies, appropriate reserve management, and timely resolution. The position also monitors carrier and TPA performance, identifies claims trends and areas of concern, and escalates significant claims or service issues as appropriate. Supervisory Responsibilities: Direct supervisory responsibilities for 8-10 team members Essential Tasks: Assist with the development and implementation of innovative claims...