10/23/2026
Description
Liberty Mutual’s Digital Communication, Knowledge Management and Learning portfolio is looking to hire a Business Systems Analyst. Knowledge is a critical product for our business. It helps new hires ramp up, supports existing employees in serving customers accurately and, as AI grows, is becoming a key input to our other AI efforts. In this role, you’ll keep that product running smoothly by managing who has access to what, assessing the impact of organizational and platform changes, and turning business needs into clear requirements. You’ll work closely with the Knowledge Management product team, Technology, Knowledge Development Solutions (KDS) and our vendors. Responsibilities: Applies skills from the Associate Business Analyst role, or equivalent experience, to analyze how the Knowledge Management (KM) platform and its processes work, with a focus on access, workflow and requirements. Researches, analyzes and presents findings, and...
Liberty Mutual
Boston, MA
Full Time
